Parking Operations & Permits Coordinator

City of Mississauga; Mississauga; On-site; CAD 71,000 - 94,000; Full time

Job summary

The City of Mississauga seeks a safety- and service-focused professional to provide technical support to internal and external clients, handling inquiries from Council, City staff, and the public. Responsibilities include researching and drafting reports related to parking enforcement programs and initiatives.

This permanent role involves property inspections, permit administration, and third-party security coordination, with a heavy emphasis on compliance, system entries, and customer service.

Qualifications

• Successful completion of a minimum 3-year Community College program in Transportation/Traffic Engineering Technology or a related discipline.
• C. Tech. designation is preferred.
• A valid Class “G” driver’s license and an excellent driving record are required to access and operate a City vehicle.
• 1 to 3 years of relevant field experience
• Demonstrated excellence in organization with the ability to effectively manage competing tasks and priorities.
• Strong written, verbal, and team communication abilities essential for collaboration and correspondence.
• Proficient in INFOR and gtechna systems for permit and inspection management, Microsoft Office Suite for correspondence and data tracking, and database management tools for compliance monitoring.

Responsibilities

• Property Inspections: Monitor to ensure property inspections are completed in a timely manner and within service levels.
• Property Inspections: Ensure LOA submissions for enforcement on behalf of property owners.
• Property Inspections: Update INFOR system with inspection requests and status; contact owners and schedule inspections.
• Property Inspections: Coordinate private property enforcement and signage with on-site meetings and required documents.

Skills

Organization

Communication

Teamwork

Education

3-year Community College program in Transportation/Traffic Engineering Technology

C. Tech designation preferred

Tools

INFOR

gtechna

Microsoft Office

Job description

Job Summary

The role provides technical support to both internal and external clients by responding to inquiries and requests from Council, City staff, and members of the public. Responsibilities include conducting research and preparing written correspondence and reports related to parking enforcement services, programs, and related initiatives.

Req ID: 28733

Vacancy Type: Permanent

Number of Positions: 1

Closing Date: 11/01/2026

Job Summary

The role provides technical support to both internal and external clients by responding to inquiries and requests from Council, City staff, and members of the public. Responsibilities include conducting research and preparing written correspondence and reports related to parking enforcement services, programs, and related initiatives.

Duties and Responsibilities

Property Inspections (40%)

• Monitors to ensure property inspections are completed in a timely manner and within prescribed service levels.
• Ensures private property owners or their representatives submit a Letter of Authorization (LOA) to the City of Mississauga, authorizing individuals who may call for enforcement on their behalf.
• Updates Letters of Authorization and property inspection requests in the INFOR system. The incumbent logs into INFOR to determine assigned requests, contacts property owners, and schedules private property inspections.
• Coordinates private property enforcement and signage requirements using a City-issued vehicle to meet property representatives on-site with the Request for Property Inspection document, completing inspections as required.

Permit Administration (40%)

• Reviews and issues new and ongoing permits (paid and unpaid) to allow parking on designated portions of City roadways for periods exceeding those prescribed by Traffic By-law 555-00.
• Conducts site visits to review new and ongoing permits.
• Coordinates the installation and compliance of private property enforcement signage, conducts follow-up inspections with detailed site requirement reports, and oversees the issuance of paid parking permits.
• Ensures the INFOR system is accurately updated with the current status of each property.
• Oversees the onboarding of all proactive properties, ensuring full compliance with enforcement regulations related to private property enforcement.
• Investigates and resolves service requests connected to parking permits and property inspections.

Third-Party Security Companies (10%)

• Coordinates with Parking Admin team to facilitate the onboarding of new security companies and oversees the management of private security officer training and recertification programs.
• Resolves complex technical issues requiring specialized expertise in tracking and monitoring newly onboarded security companies and managing new security officers.
• Monitors the performance of the City’s vehicle, towing, and uniform vendors to ensure compliance with contractual obligations, and participates in the quarterly contract procurement process for inspections of City-approved towing vendors.

Customer Service (10%)

• Reviews and responds to concerns from staff and residents.
• Oversees the tracking of damaged assets in the gtechna system, ensuring timely and coordinated follow-up with Traffic Operations.
• Verifies all work complies with applicable legal and engineering standards as well as policy requirements.
• Ensures all recommendations align with City and industry standards.
• Monitors and records all data requests from internal and external clients to ensure they are processed and invoiced accordingly.

Skills And Qualifications

• Successful completion of a minimum 3-year Community College program in Transportation/Traffic Engineering Technology or a related discipline.
• C. Tech. designation is preferred.
• A valid Class “G” driver’s license and an excellent driving record are required to access and operate a City vehicle.
• 1 to 3 years of relevant field experience
• Demonstrated excellence in organization with the ability to effectively manage competing tasks and priorities.
• Strong written, verbal, and team communication abilities essential for collaboration and correspondence.
• Proficient in INFOR and gtechna systems for permit and inspection management, Microsoft Office Suite for correspondence and data tracking, and database management tools for compliance monitoring.

Hourly Rate/Salary: $ 70,807.00 - $ 94,410.00

Hours of Work: 35

Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Enforcement

Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

All personal information is collected under the authority of the Municipal Act.

AI (Artificial Intelligence)

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates

Candidates are expected to complete interviews independently to ensure an equitable assessment. The use of AI-generated responses, AI assistants, transcription tools, or third-party coaching technologies during interviews is prohibited, unless supported by an approved accommodation and may result in disqualification from the recruitment process .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .