Paralegal: Case Manager – 1 National Workers Compensation Services

TELUS Health; Pickering; On-site; CAD 65,000 - 90,000; Full time

Job summary

TELUS Health in Ontario is seeking a qualified Workers’ Compensation Case Manager to manage complex occupational injury cases in a matrix team. You will guide clients through improvement strategies and support the rehabilitation process.

Requirements include post‑secondary education in a related field, an active Paralegal license, 2–5 years’ experience with WCB cases, and excellent verbal and written communication skills. Proficiency with Microsoft Office and teamwork are essential.

Qualifications

• Post-secondary education in a related field or equivalent practical experience.
• Active Paralegal license in good standing.
• 2–5 years of experience in occupational injury management and WCB cases.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Proficient with Microsoft Office Suite, including Teams and SharePoint.

Responsibilities

• Oversee complex occupational injury cases for clients in a matrix team environment.
• Guide clients through continuous improvement to reduce injuries' impact on performance.
• Advise clients on maintaining employment relationships and support rehabilitation visits.
• Collaborate with stakeholders to develop strategies for disputes and investigations.
• Help expand services by proposing solutions for OHS management practices and training.

Skills

Excellent communication

Organizational skills

Collaboration

Analytical skills

Education

Post-secondary education in a related field

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Joining a team of experienced Workers Compensation Case Managers, you will contribute to a dynamic team that not only files and maintains occupational injury claims, but also collaborates with Canada's best employers to provide a safer work environment.

By their nature, workers’ compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications.

Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.

What You'll Do

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment.
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance.
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process.
• Collaborate with stakeholders to develop strategies for effectively managing disputes, including those handled by the Administrative Labour Tribunal];
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).

What You Bring

• Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law, or a related field, or equivalent practical experience
• Active Paralegal License: Must hold and maintain an active, valid Paralegal license/certification in good standing.
• 2-5 years of experience in occupational injury management, including familiarity with opening and following up on WCB cases (administrative and medical) and the rules governing temporary assignment
• Additional experience in occupational injury management in other Canadian jurisdictions is an asset
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to effectively manage competing priorities in a fast-paced, deadline-driven environment
• Proven problem-solving skills with a demonstrated, solutions-oriented mindset
• Strong analytical skills combined with the ability to synthesize detailed information
• Highly collaborative team player, capable of working independently and autonomously as needed
• Proficient in Microsoft Office Suite with exposure to Microsoft Teams and SharePoint

A Bit About Us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.