Paralegal

Reliance Home Comfort; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits plan for you / your family

Career paths for advancement

Awarded Canada’s Most Admired Cultures

Job summary

Reliance Home Comfort is hiring a Paralegal in Ontario to manage consumer and small claims issues, draft legal documents, and conduct targeted legal research. You will represent the company in Small Claims Court and Consumer Protection Ontario.

Strong knowledge of Ontario law, two years of paralegal experience, and trial experience are required. The role supports internal investigations and case management, with a hybrid work setup and opportunities for growth within a leading home services

Qualifications

• Licensed paralegal in good standing with the Law Society of Ontario (LSO).
• Minimum 2 years paralegal experience, preferably in corporate or consumer-focused legal work.
• Trial experience required.
• Strong knowledge of Ontario consumer protection laws and small claims procedures.

Responsibilities

• Manage and respond to consumer and subrogated complaints and small claims.
• Represent the company in Small Claims Court and Consumer Protection Ontario or related bodies.
• Draft settlement agreements, demand letters, affidavits, and court forms.
• Conduct legal research on consumer protection legislation and warranty obligations.
• Assist internal investigations related to customer disputes.
• Maintain organized legal files and case tracking systems.
• Coordinate with internal departments to gather facts and support legal strategies.
• Monitor changes in Ontario’s Consumer Protection Act and related laws.
• Provide guidance to legal clerks on claim management and resolutions.

Skills

Paralegal experience

Trial experience

Legal research

Communication skills

Education

LSO license

Tools

MS Office

Legal research databases

Job description

Find Your Limitless with Reliance

By joining Reliance as a Paralegal, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Manage and respond to consumer and subrogated complaints and small claims involving product liability or service-related disputes.
• Represent the company in Small Claims Court and Consumer Protection Ontario or other administrative bodies, where applicable.
• Draft legal documents including settlement agreements, demand letters, affidavits, and court forms.
• Conduct legal research as required on issued including consumer protection legislation and warranty obligations.
• Assist in internal investigations related to customer disputes and incidents.
• Maintain accurate and organized legal files and case tracking systems.
• Liaise with internal departments to gather facts and support legal strategies.
• Monitor and report on changes in Ontario’s Consumer Protection Act, Sale of Goods Act, and related legislation.
• Provide advice and guidance to legal clerks on claim management and resolutions.

What do you bring?

• Licensed and in good standing with the Law Society of Ontario (LSO).
• Minimum 2 years of experience as a paralegal, preferably in a corporate or consumer-focused legal environment.
• Trial experience is required.
• Strong understanding of Ontario’s consumer protection laws, and small claims procedures.
• Excellent communication, negotiation, and drafting skills.
• Proficiency in legal research tools and Microsoft Office Suite.
• Experience handling product-related claims, warranty disputes, or consumer complaints is preferred.
• Familiarity with regulatory bodies such as Consumer Protection Ontario is preferred.
• Knowledge of risk management and compliance frameworks in a corporate setting is preferred.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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