Package Specialist-SAP HANA SCM MM

IBM; Calgary; On-site; CAD 95,000 - 135,000; Full time

Job summary

IBM Consulting is seeking an experienced SAP AMS professional to manage SAP S/4HANA MM/EWM, procurement, and inventory processes for clients in Canada. You will troubleshoot incidents, perform root-cause analysis, and coordinate with cross-functional teams to implement effective solutions.

Role requires strong proficiency in SAP MM, EWM, and P2P, with experience in integration points and production support.

Qualifications

• 8+ years of AMS for SAP MM/EWM environments.
• Strong knowledge of P2P and inventory management processes.
• Experience with SAP integration points and incident management.

Responsibilities

• Provide day-to-day SAP/MM support across MM, EWM, procurement and inventory modules.
• Troubleshoot incidents, perform root-cause analysis, implement permanent fixes.
• Coordinate with cross-functional teams and suppliers to ensure smooth operations.

Skills

SAP MM / EWM

P2P / Procure-to-Pay

Inventory Management

Incident & Problem Management

SAP integration (FI/CO, SD, PM)

Education

Bachelor's Degree

Tools

SAP S/4HANA

Coupa

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Provide day-to-day application management and production support for SAP S/4HANA Materials Management (MM), Extended Warehouse Management (EWM), Procurement, Sourcing, Service Procurement, Order Management, and Inventory Management processes.
• Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
• Perform issue analysis, root cause identification, and recommend permanent solutions for recurring operational issues.
• Support procurement, inventory, purchasing, sourcing, and supplier management processes across multiple business units and locations.
• Support batch jobs, interfaces, data validations, output processing, and system health checks related to MM and procurement functions.
• Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external applications such as Coupa.
• Support configuration analysis, testing, and deployment of minor enhancements, system fixes, and process improvements.
• Analyze business requirements and translate them into supportable functional solutions.
• Maintain application stability and ensure system changes do not negatively impact ongoing operations.
• Assist in transport management, release validation, cutover, and post-deployment support activities.
• Support end-to-end procurement processes including:
  • Purchase Requisitions
  • Request for Quotation (RFQ)
  • Supplier Quotation Management
  • Source Determination
  • Purchase Order Processing
  • Contract and Scheduling Agreement Management
  • Procurement Approvals and Release Strategies
  • Goods Receipt Processing
  • Invoice Verification
  • Supplier Collaboration and Procurement Reporting
• Support strategic and operational sourcing processes, supplier selection, vendor evaluations, and procurement compliance activities.
• Support direct and indirect procurement processes across goods, materials, consumables, and services.
• Support service procurement processes including service entry sheets, contractor management, framework agreements, and invoice verification.
• Support inventory management processes including:
  • Material Master Data
  • Stock Movements
  • Goods Receipts and Goods Issues
  • Stock Transfers
  • Reservations
  • Physical Inventory
  • Cycle Counting
  • Consignment Inventory
  • Inventory Adjustments and Reconciliation
• Support procurement and inventory-related master data including materials, vendors, purchasing information records, source lists, and service master records.
• Work closely with supply chain, procurement, warehouse, finance, and operations teams to resolve process issues and improve operational efficiency.
• Participate in ticket triage, incident prioritization, backlog management, and service review meetings.
• Document incidents, root causes, workarounds, resolutions, and support procedures.
• Contribute to knowledge management and continuous improvement initiatives.
• Ensure compliance with change management, incident management, problem management, and audit requirements.
• Support operational reporting, procurement analytics, inventory reconciliation, and compliance reporting.
• Partner with business stakeholders, SAP functional teams, BASIS, development, integration, and testing teams.
• Escalate critical incidents with clear business impact assessments and recovery plans.
• Support user communications during incidents, outages, planned maintenance activities, and releases.
• Provide guidance and mentoring to junior support team members when required.

Required education

Bachelor's Degree

Required technical and professional expertise

• 8+ years of experience in Application Management Support (AMS) for SAP S/4HANA or SAP ECC Materials Management environments.
• Strong functional expertise in SAP Materials Management (MM) and Extended Warehouse Management (EWM)
• Extensive experience supporting Procurement-to-Pay (P2P) business processes.
• Experience supporting direct procurement, indirect procurement, and service procurement processes.
• Strong understanding of inventory management and warehouse-related business processes.
• Experience with incident management, problem management, service request handling, and root cause analysis.
• Experience supporting SAP production environments and critical business operations.
• Strong knowledge of:
  • Purchasing
  • Strategic Sourcing
  • Supplier Management
  • RFQ and Quotation Processing
  • Contracts and Scheduling Agreements
  • Purchase Orders
  • Service Procurement
  • Goods Receipt and Invoice Verification
  • Inventory Management
  • Physical Inventory
  • Vendor Master and Material Master Data
  • Release Strategies and Approval Workflows
• Experience with SAP MM configuration analysis, defect troubleshooting, testing support, and deployment support.
• Strong knowledge of SAP integration points with:
  • FI/CO
  • SD
  • PM
  • EWM/WM
  • Supplier Portals and External Procurement Systems
• Experience supporting interfaces, IDocs, APIs, and integration troubleshooting.
• Strong business process analysis, documentation, communication, and stakeholder management skills.
• Experience working in global AMS delivery and support environments.

Preferred Expertise

• Experience with SAP S/4HANA Materials Management and Procurement solutions.
• Experience with integration with other procurement solution such as Ariba, Coupa, etc.
• Knowledge of SAP Central Procurement and Guided Buying capabilities.
• Experience supporting Procure-to-Pay (P2P) processes.
• Familiarity with SAP Fiori applications for procurement, sourcing, inventory, and supplier management.
• Knowledge of warehouse operations and integration with SAP EWM or WM.
• Understanding of SAP workflow, Flexible Workflow, IDocs, APIs, and integration monitoring tools.
• Experience managing procurement compliance and regulatory requirements.
• Experience with service management platforms such as ServiceNow, Jira, or similar tools.
• Understanding of ITIL-based support processes and operational support best practices.
• Experience supporting global procurement organizations and multi-country SAP deployments.
• Exposure to procurement analytics, spend analysis, supplier performance reporting, and inventory optimization initiatives.
• ABAP debugging experience or ability to effectively collaborate with SAP technical teams.
• Experience in support transition, hypercare, and continuous improvement programs.
• Knowledge of MRP, supply planning, and procurement planning integration.
• Experience in vendor onboarding, supplier risk management, and procurement transformation initiatives.

Preferred technical and professional experience

• Strong functional expertise in SAP Materials Management (MM) and Extended Warehouse Management (EWM)
• Extensive experience supporting Procurement-to-Pay (P2P) business processes.
• Experience supporting direct procurement, indirect procurement, and service procurement processes.
• Strong understanding of inventory management and warehouse-related business processes.
• Strong knowledge of:
  • Purchasing
  • Strategic Sourcing
  • Supplier Management
  • RFQ and Quotation Processing
  • Contracts and Scheduling Agreements
  • Purchase Orders
  • Service Procurement
  • Goods Receipt and Invoice Verification
  • Inventory Management
  • Physical Inventory
  • Vendor Master and Material Master Data
  • Release Strategies and Approval Workflows
• Experience with SAP MM configuration analysis, defect troubleshooting, testing support, and deployment support.
• Strong knowledge of SAP integration points with:
  • FI/CO
  • SD
  • PM
  • EWM/WM
  • Supplier Portals and External Procurement Systems
• Experience supporting interfaces, IDocs, APIs, and integration troubleshooting.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.