SAP S4/HANA EAM (PM) Consultant

International Business Machines Corporation; Calgary; On-site; CAD 120,000 - 160,000; Full time

Job summary

IBM Consulting in Canada is seeking an experienced SAP AMS professional to provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management. You will monitor incidents, analyze root causes, and coordinate with cross-functional teams to implement fixes while maintaining system stability.

Join IBM Consulting to work on SAP PM/Warranty in a fast-paced environment, contribute to process improvements, and ensure ITIL-aligned operations across

Qualifications

• 8+ years of experience in application management support / AMS for SAP HANA SCM environments.
• Strong functional expertise in SAP Plant Maintenance (PM).
• Experience with Warranty Management processes and related business scenarios.
• Experience with incident management, problem management, service requests, and root cause analysis.
• Knowledge of SAP HANA production support considerations.
• Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
• Knowledge of integration points between SAP PM and MM, CS, SD, FI/CO.
• Strong business process analysis, documentation, communication, and stakeholder coordination.

Responsibilities

• Provide day-to-day application management and production support for SAP HANA SCM PM and Warranty Management processes.
• Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
• Perform issue analysis, root cause identification, and recommend permanent fixes.
• Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
• Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
• Analyze business requirements and translate them into supportable functional or technical solutions.
• Maintain application stability and ensure system changes do not negatively impact ongoing operations.
• Assist in transport management, release validation, and post-deployment support.
• Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
• Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
• Work with business users to resolve process issues and improve operational effectiveness.
• Participate in ticket triage, prioritization, backlog management, and support reviews.
• Document incidents, resolutions, known errors, and support procedures.
• Contribute to knowledge base development and continuous improvement of support operations.
• Ensure compliance with change management, incident management, and problem management processes.

Skills

SAP PM

Incident management

Root cause analysis

Stakeholder coordination

Documentation

ABAP debugging

Tools

ServiceNow

Jira

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.

• Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
• Perform issue analysis, root cause identification, and recommend permanent fixes.
• Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
• Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
• Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
• Analyze business requirements and translate them into supportable functional or technical solutions.
• Maintain application stability and ensure system changes do not negatively impact ongoing operations.
• Assist in transport management, release validation, and post-deployment support.
• Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
• Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
• Work with business users to resolve process issues and improve operational effectiveness.
• Participate in ticket triage, prioritization, backlog management, and support reviews.
• Document incidents, resolutions, known errors, and support procedures.
• Contribute to knowledge base development and continuous improvement of support operations.
• Ensure compliance with change management, incident management, and problem management processes.
• Support audit, controls, and operational reporting requirements as needed.
• Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
• Escalate critical issues with clear impact assessment and recovery planning.
• Support user communication during incidents, outages, and planned changes.
• Provide guidance to junior support team members when required.

Required technical and professional expertise

8+ years of experience in application management support / AMS for SAP HANA SCM environments.

• Strong functional expertise in SAP Plant Maintenance (PM).
• Experience supporting Warranty Management processes and related business scenarios.
• Experience with incident management, problem management, service request handling, and root cause analysis.
• Understanding of SAP HANA environment and production support considerations.
• Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
• Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
• Strong business process analysis, documentation, communication, and stakeholder coordination skills.

Preferred technical and professional experience

• Experience in SAP S/4HANA environments.
• Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
• Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
• Familiarity with SAP Fiori applications related to maintenance and service processes.
• Experience with service management tools such as ServiceNow, Jira, or similar platforms.
• Understanding of ITIL-based support processes.
• Experience supporting global or multi-site manufacturing or service operations.
• Exposure to reporting and analytics tools supporting maintenance and warranty operations.
• ABAP debugging experience or ability to work effectively with technical development teams.
• Experience in continuous improvement, support transition, or hypercare activities.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.