Owner

GROUPE SN INGENIERIE (GSNI); Milton; On-site; CAD 90,000 - 130,000; Full time

Job summary

CIBC in Milton, Ontario seeks an Owner to oversee daily branch operations and deliver an exceptional client experience. You will lead and coach staff, set priorities, and ensure service standards, compliance, and procedures are followed.

Build client relationships, identify financial needs, and connect clients to CIBC products and services. You will monitor performance metrics, manage risk, and drive growth through local outreach and partnerships.

Qualifications

• Experience in retail banking or financial services with client relationship management and sales leadership.
• Strong team leadership and performance coaching skills.
• Operational oversight and regulatory/compliance knowledge in financial environment.
• Ability to analyze business results and drive branch growth.
• Excellent communication and interpersonal skills; customer service focused.
• Comfort with banking technology and data-driven decisions.
• On-site work in a fast-paced environment; timely decision making.
• Post-secondary education in business, finance, or related field; equivalent experience considered.
• Commitment to inclusion and ethical service.

Responsibilities

• Oversee day-to-day branch operations and deliver an excellent client experience.
• Lead and coach branch team, set priorities, ensure service standards and compliance.
• Identify client financial needs and connect clients to suitable CIBC products and services.
• Monitor performance metrics, manage risk, drive local market growth.
• Allocate resources and solve client and operational issues; foster an inclusive, high-performance culture.

Skills

Client relationship management

Sales leadership

Team leadership

Regulatory compliance knowledge

Data-driven decision making

Education

Post-secondary education in business/finance/related field

Job description

Company Description

CIBC is a leading Canadian financial institution committed to helping clients achieve their goals through reliable, flexible banking products and services. The organization empowers clients to bank when and how they prefer, supported by innovative tools aligned with their priorities. Team members work in a culture that emphasizes innovation, trust, teamwork, and accountability, providing meaningful insights and support to clients. CIBC has been recognized as a top employer in Canada, offering opportunities for professional growth and collaboration with highly skilled colleagues. A career at CIBC is positioned as more than a job, inviting team members to contribute to client success while building their own future.

Role Description

The Owner role at CIBC in Milton, ON is a full-time, on-site position responsible for overseeing day-to-day branch operations and delivering an excellent client experience. The Owner will lead and coach team members, set priorities, and ensure that service standards, compliance requirements, and operational procedures are consistently met. This role involves building and maintaining client relationships, identifying financial needs, and connecting clients to suitable CIBC products and services. The Owner will monitor performance metrics, manage risk, and drive business growth through local market outreach and collaboration with partners. Daily responsibilities also include decision-making on resource allocation, problem-solving for client and operational issues, and fostering an inclusive, high-performance culture.

Qualifications

• Experience in retail banking or financial services, including client relationship management and sales leadership.
• Strong skills in team leadership, performance coaching, and day-to-day staff management.
• Proficiency in operational oversight, risk management, and regulatory or compliance practices within a financial environment.
• Ability to analyze business results, set priorities, and drive branch growth and profitability.
• Excellent communication, interpersonal, and conflict-resolution skills to support clients and colleagues.
• Comfort with banking technology, digital tools, and data-driven decision-making.
• Proven ability to work on-site in a fast-paced environment and make sound, timely decisions.
• Post-secondary education in business, finance, or a related field is preferred; equivalent experience will be considered.
• Commitment to inclusion, ethical conduct, and providing equitable service to clients from diverse backgrounds.