Sr. Branch Administrator CIBC Wood Gundy

Canadian Imperial Bank of Commerce; Oakville; On-site; CAD 66,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

Canadian Imperial Bank of Commerce in Oakville seeks a Senior Branch Administrator to lead a small support team and oversee branch operations. You will hire, train and supervise staff while ensuring high client service and compliance. The role is on-site full-time, with a base salary range and annual incentive opportunities.

You will coordinate operational tasks, support Investment Advisors, and ensure profitability and smooth branch functions within Wood Gundy.

Qualifications

• CIRO-ID licensing in good standing.
• Postsecondary degree/diploma or 4+ years of brokerage experience.
• Strong organizational and administrative skills for a fast-paced brokerage.
• Excellent communication and interpersonal abilities.
• Ability to lead and coach support staff and manage performance.

Responsibilities

• People Management - oversee hiring, training, scheduling, supervision and performance management of branch support staff.
• Operations/Administration - manage day-to-day branch operations, budget monitoring and office coordination.
• Sales Support & Customer Service - assist Investment Advisor duties, process trades and maintain client service standards.

Skills

People Management

Coaching

Interpersonal Communication

Organizational Skills

Budget & Administration

Education

CIRO-ID licensing

Postsecondary degree or 4+ years brokerage experience

Tools

Microsoft Applications

PowerPoint Design

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the CIBC Wood Gundy team, you will be responsible for contributing to the people management of a small support team, including creating a positive work environment, leading and coaching support staff, developing employee capability and managing performance. As the Senior Branch Administrator, you will be accountable for effectively managing all administrative aspects of Wood Gundy branch operations. This will include hiring, management and supervision of non-commissioned branch staff, operational and administrative support to the branch and Investment Advisors, oversight of transactional banking functions, consistent demonstration of high levels of internal and external client service, adherence to compliance and audit requirements and maintenance of branch profitability. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time Monday through Friday. The expected annualized base salary range for this role is $66,090 to $85,550. The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles. In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

• People Management - Oversee the hiring, training, scheduling, supervision and performance management of all support staff in the branch. Manage the hiring process for all support staff roles including obtaining Head Office approval, participating in interviewing and selecting candidates. Support Branch Manager in cultivating a performance-oriented culture and develop strong employee relations with support staff by treating employees fairly and consistently and maintaining excellent communication.
• Operations/Administration - Oversee and manage day to day branch operations and administration including maintenance of office equipment and supplies, and coordination of office functions and events. Identify opportunities for increased efficiency and monitor and control branch budget and expenses to ensure profitability. Review and process accounts payable for Branch Manager approval, as well as monitor branch summary of revenue and expenses.
• Sales Support & Customer Service - Assist Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds, stocks and bonds. Write up trade tickets ensuring accuracy of all particulars pertaining to a trade. Coordinate and notify brokers of new stock and bond issues, cease trades and halt trading. Ensure customer service standards and operational procedures are communicated and maintained by liaising among many departments within Wood Gundy.

Who you are

• You're a certified professional. Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID).
• You have current accreditation and good standing for CIRO-ID licensing.
• You have a postsecondary degree/diploma and/or 4+ years of relevant brokerage experience.
• You have strong organizational and administrative skills to deal with numerous activities in a fast-paced brokerage, with varying degrees of priority.
• You’re passionate about people.
• You have strong management and interpersonal skills to effectively manage and coach support staff.
• You have the ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high.
• You are a strong communicator. You are able to communicate effectively with staff and clients and have problem solving skills sufficient to resolve numerous issues and conflicts.
• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Oakville-277 Lakeshore Road E

Employment Type: Regular Weekly Hours: 37.5

Skills

• Accountability
• Banking Operations
• Coaching
• Customer Experience (CX)
• Customer Service
• Hiring
• Interpersonal Communication
• Microsoft Applications
• Office Administration
• Operational Efficiency
• Operations Processes
• People Management
• Performance Management (PM)
• PowerPoint Design
• PowerPoint Presentations
• Prioritization
• Supervision
• Supervisory Management
• Teamwork
• Transaction Banking

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.