Overnights Department Manager

Canadian Tire Corporation; Swift Current; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Employee discounts

Learning & development

Team environment

Performance incentives

Job summary

Canadian Tire Corporation in Swift Current is seeking an Overnight Management Department Manager to lead the department, communicate store objectives, and ensure customer satisfaction through high-quality service and performance.

You will supervise staff, manage daily activities, uphold health and safety standards, and drive sales growth while delivering profitable retail execution in a fast-paced environment.

Qualifications

• Experience in retail sales and store operations.
• Supervisory or managerial experience in a retail setting.
• Strong customer service focus and communication skills.
• Familiarity with cash handling and POS systems is a plus.

Responsibilities

• Encourages and maintains a culture that values effective training, supervision, coaching and performance management.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Leads by example and consistently delivers an excellent customer experience.
• Implements and follows store policies and procedures that deliver a high-quality customer experience.
• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
• Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
• Plans and manages daily/weekly departmental activities and works with the team to execute them.
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
• Addresses issues and conflicts in a timely manner.
• This is an overnight, key carrying position.

Skills

Retail sales

Supervisory experience

Customer service

Cash handling

Leadership

Communication skills

Team management

Problem solving

Motivational skills

Safety compliance

Job description

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader
automotive parts, accessories and service; sports and leisure products; and home products. Our Swift Current store is locally owned and locally managed and a huge supported of local charities and events.

Summary:

As a member of the store's Overnight Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.

Main Responsibilities and Tasks:

• Encourages and maintains a culture that values effective training, supervision, coaching and performance management.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Leads by example and consistently delivers an excellent customer experience.
• Implements and follows store policies and procedures that deliver a high-quality customer experience.
• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
• Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
• Plans and manages daily/weekly departmental activities and works with the team to execute them.
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
• Addresses issues and conflicts in a timely manner.
• This is an overnight, key carrying position.

Requirements:

• Experience in retail sales, execution and operations.
• Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
• Ability to operate a cash register is an asset.
• Experience in a Canadian Tire store is considered an asset.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Effective written and oral communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate, and follow up on team's activities and projects.
• Ability to find solutions to problems and make decisions.
• Ability to multitask, adapt and cope with challenging situations.
• Ability to obtain lift equipment certifications (training provided)
• Ability to obtain PAL (training provided)

More about the position:

Potential Career Opportunities

• Next levels: Store Manager and General Manager.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Discounts
• Learning and Development opportunities
• A culture of performance & accountability
• A supportive and positive team environment
• Performance based incentives

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Employment Verification
• Criminal Records Check

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.