Overnight Support Worker (2025-317-CC)

WoodGreen Community Services; Toronto; On-site; Part time

Job summary

A leading community service organization is seeking an Overnight Support Worker to provide essential support to seniors facing mental health and addiction challenges. This role includes monitoring safety, performing crisis interventions, and facilitating daily living activities in a supportive housing environment. Applicants should have a diploma in social services, with prior experience in geriatric care and crisis management preferred.

Qualifications

• Must have 3+ years experience working with older adults.
• Ability to interact with high risk, vulnerable individuals.
• Demonstrated skills in de-escalation and boundary setting.

Responsibilities

• Ensure safety of the building and its occupants after hours.
• Implement crisis response strategies and provide supportive counseling.
• Perform lock up and alarm duties according to established procedures.

Skills

Communication

Crisis intervention

Conflict resolution

Teamwork

Education

2 Year diploma in social services

Job description

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Competition: (2025-317-CC) Overnight Support Worker (2025-317-CC) Employment Type: Casual, Bargaining Unit (4Vacancies) Work Hours: Up to 28 hours/week (as required,either 11pm-7am or 12am -8am) Work Setting: Exclusively Onsite Salary: F: $24.48/hour Application Deadline: On-going Pool
Program Overview – Supportive Housing, Community Care
The Supportive Housing Program provides housing for seniors who have been street-involved, and who may be experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Provide reception services to staff, and residents living at in supportive housing program.
• Ensure the safety of the building and its occupants after regular business hours.
• Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Complete hourly rounds on the participant floors.
• Provide after-hours supportive counselling to residents when required.
• Re-direct any visitors and responds to issues appropriately.
• Perform lock up and alarm duties in accordance to established procedures.
• Respond to the 24-hour resident personal alarm system according to appropriate procedures.
• Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carry out appropriate First Aid responses, when necessary.
• Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
• Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
• This position will include some evening and weekend shifts monthly and is subject to exposure to second-hand smoke, odors, pests and clients’ potential use of inappropriate language or swearing.
• Might work in environments where there are pests
• Might work in environments where clients use substances
• Might work in environments wherein clients have incontinence issues
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs

What You Bring to the Team

• 2 Year diploma in social services or certification in security.
• 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

What Will Set You Apart

• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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