Overnight Support Worker (2025-317-CC)

WoodGreen Community Services; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading community services organization is seeking an Overnight Support Worker to provide safety and support for seniors facing mental health and addiction challenges. This casual role requires strong crisis management skills, effective communication, and a commitment to fostering a safe living environment. Successful candidates will have a diploma in social services and relevant experience in a supportive housing context.

Qualifications

• 2 Year diploma in social services or certification in security is required.
• 3+ years of experience with older adults and/or seniors with mental health, addictions issues.

Responsibilities

• Provide reception services and ensure the safety of the building after hours.
• Implement crisis response strategies and perform lock up duties.
• Monitor activities and assist residents with after-hours counselling.

Skills

Crisis intervention

Conflict resolution

De-escalation techniques

Interpersonal communication

Team collaboration

Experience with high-risk individuals

Education

2 Year diploma in social services or certification in security

Tools

Computers and web-based applications

Job description

Work Hours: Up to 28 hours/week (as required,either 11pm-7am or 12am -8am)

Work Setting: Exclusively Onsite

Salary: F: $24.48/hour

Application Deadline: On-going Pool

Competition: (2025-317-CC) Overnight Support Worker (2025-317-CC) Employment Type: Casual, Bargaining Unit (4Vacancies) Work Hours: Up to 28 hours/week (as required,either 11pm-7am or 12am -8am) Work Setting: Exclusively Onsite Salary: F: $24.48/hour Application Deadline: On-going Pool
Program Overview – Supportive Housing, Community Care
The Supportive Housing Program provides housing for seniors who have been street-involved, and who may be experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Provide reception services to staff, and residents living at in supportive housing program.
• Ensure the safety of the building and its occupants after regular business hours.
• Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Complete hourly rounds on the participant floors.
• Provide after-hours supportive counselling to residents when required.
• Re-direct any visitors and responds to issues appropriately.
• Perform lock up and alarm duties in accordance to established procedures.
• Respond to the 24-hour resident personal alarm system according to appropriate procedures.
• Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carry out appropriate First Aid responses, when necessary.
• Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
• Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
• This position will include some evening and weekend shifts monthly and is subject to exposure to second-hand smoke, odors, pests and clients’ potential use of inappropriate language or swearing.
• Might work in environments where there are pests
• Might work in environments where clients use substances
• Might work in environments wherein clients have incontinence issues
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs

What You Bring to the Team

• 2 Year diploma in social services or certification in security.
• 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

What Will Set You Apart

• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Are you currently employed by WoodGreen?*

Are you legally entitled to work in Canada?*

Do you have a 2 Year diploma in social services or certification in security?*

How many years of experience do you have working with older adults and/or seniors with mental health, addictions issues, and street involvement?*