Overnight Lead Guest Services Team Member

Pilot Flying J

Nisku

On-site

CAD 22,000 - 28,000

Full time

5 days ago

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Benefits offered by this job

Fuel Discount

Weekly Pay

RRSP (for Full Time Employees)

Extended Health Care Benefits (for FTE

AD&D Insurance (for Full Time)

Life Insurance (for Full Time)

Tuition Reimbursement

Extensive Training Program

Job summary

Pilot Company is seeking a customer-focused cashier for our travel center in Canada. You will process merchandise and fuel transactions, lead a shift of 1–2 cashiers, and complete end-of-shift reports. Follow guidelines for sale of restricted items and maintain an organized workspace to ensure quality service to every guest.

Responsibilities include handling guest complaints, scheduling breaks, and supporting other travel center tasks. Flexible nights, weekends, and holidays are required.

Qualifications

Previous experience or working knowledge of retail operations.
Incredible customer service skills and the ability to help maintain a customer focused culture.
Must be proficient with a calculator, computer, and other equipment.
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
Must be able to work a flexible schedule of nights, weekends, and holidays.
Background check is required.

Responsibilities

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned

Skills

Customer service

Retail operations

Team player

Calculator proficiency

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned

Pay Rates Starting between: $15.55 - $19.65 / hour

Qualifications

Previous experience or working knowledge of retail operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, weekends, and holidays
Background check is required

Additional Information