Overnight Guest Services Lead | Shift Supervisor

Pilot Company; Sault Ste. Marie; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Fuel Discount

Weekly Pay

RRSP (for Full Time Employees)

Extended Health Care Benefits (for _

AD&D Insurance (for Full TimeEmployees

Life Insurance (for Full TimeEmployees

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Artificial Intelligence screening

Job summary

Pilot Company in Canada is seeking a Guest Services Associate to lead a shift of one-to-two cashiers and handle merchandise and fuel transactions with accuracy and courtesy. You will close end-of-shift reports, follow guidelines for restricted items, keep the workspace clean, and use upselling techniques to promote products while delivering high-quality guest service.

You will also address guest complaints per company procedures, coordinate break schedules, support deli and restocking tasks, and

Qualifications

• Experience in a similar position, especially with a restaurant or foodservice background.
• Incredible customer service skills and the ability to help maintain a customer focused culture.
• Ability to maintain equipment according to food safety standards.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to the sale of restricted merchandise items (e.g., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.
• Complete other duties as assigned.

Skills

Customer service

Cash handling

Job description

Pilot Company in Canada is seeking a Guest Services Associate to lead a shift of one-to-two cashiers and handle merchandise and fuel transactions with accuracy and courtesy. You will close end-of-shift reports, follow guidelines for restricted items, keep the workspace clean, and use upselling techniques to promote products while delivering high-quality guest service.

You will also address guest complaints per company procedures, coordinate break schedules, support deli and restocking tasks, and