Overnight Front Desk Receptionist

Four Seasons; Toronto; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Exclusive discount

Complimentary meals

Dry cleaning of uniforms

Training & development

Extended benefits

Employee recognition

Job summary

Four Seasons Toronto is seeking an Overnight Front Desk Receptionist to greet guests and manage check-ins and check-outs with courtesy and efficiency. You will be the first and last impression of the hotel, handling inquiries and directing guests to services, while maintaining a polished, professional demeanor.

The role requires 1–2 years of Front Desk/Guest Service experience in a luxury hotel, proficiency with OPERA PMS, and excellent English communication.

Qualifications

• 1-2 years of Front Desk/Guest Service experience in a luxury hotel
• Fluent English communication required (spoken and written)
• Proficiency with hotel property management systems and guest service standards
• Must be able to stand for long periods and lift up to 25 lbs

Responsibilities

• Greet guests and manage smooth check-in and check-out experience
• Handle guest inquiries, requests and complaints with professionalism
• Coordinate with hotel departments to ensure guest satisfaction
• Maintain accurate records using OPERA PMS and other tools

Skills

Customer service

English fluency

Education

Post secondary education in Hospitality or related field

Tools

OPERA PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

About the role:

The Overnight Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

What you will bring:

We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem solving ability and proficiency in Hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Front Desk Receptionist position requires continuous standing for the majority of the shift and ability to lift at least 25lbs. The ideal candidate will have an outgoing personality and a can-do approach to any task.

Additional preferred qualifications & skills:

• 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation
• Previous experience with OPERA PMS is an asset
• Additional languages a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field

What we offer:

• Paid time off, including vacation and floating days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended benefit plan, including medical, dental, vision, and pension
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more!

Started rate of pay of $23.59 per hour and full rate of pay of $26.21 per hour. This position is eligible for upsell incentives and additional $1 per hour for overnight premium.

Successful candidates possess open availability and the ability to work all shifts including weekends, holidays, and overnights.

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiter review all results.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.