Ovation (High-Net-Worth) Claims Specialist

Aviva Canada Inc.; Vancouver; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

An established industry player is on the lookout for a skilled Claims Specialist to join their dynamic team. This hybrid role offers the best of both worlds, allowing you to work flexibly while supporting high-net-worth clients with property and automobile claims. You will leverage your extensive experience to assess damages, provide assurance of quality control, and enhance customer experiences. Your expertise in claims handling, coupled with your public speaking skills, will be essential in managing high-profile clients. If you are passionate about delivering exceptional service and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Programs

Volunteer Opportunities

Competitive Vacation Package

Corporate Wellness Programs

Flexible Work Model

Qualifications

• 5+ years in property loss claims handling with a strong focus on customer service.
• Experience with adjusting Auto PD claims and handling large losses over $150K.

Responsibilities

• Support Ovation Claims, focusing on Property and Automobile claims as needed.
• Conduct claims studies to reduce costs and improve efficiencies.

Skills

Claims Handling

Public Speaking

Customer Service

Bilingualism

Fraud Detection

Education

Post Secondary Education

CIP / FCIP

Tools

Xactimate

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does this sound like an exciting challenge? Come join our team!

What you’ll do:

1. Support Ovation Claims, focusing mostly on Property line of claims with some Automobile claims as may be required.
2. Assess structural repair and emergency mitigation damages.
3. Provide reliable assurance of an effective control environment, focusing on the scope, repair, quality and customer experience of the program.
4. Conduct reviews and assist in conducting claims studies aimed at reducing total claims costs and increasing efficiencies while maintaining a high level of outstanding customer service.
5. Provide service within their region and others when required, while leveraging best practice and expertise in Xactware.
6. Handle assigned claims and act as a resource for shared Ovation Claims resources across Canada on claims handling and coverage.
7. Read and interpret scopes and estimates from contractors, provide meaningful feedback and establish actioning as required.
8. Train team members and may assist with Open/Closed file reviews.
9. Support the CAT team as needed, to coordinate response for Ovation customers and brokers.
10. Liaise with Ovation UW and Risk Management to spot trends and identify risks.
11. Work closely and in collaboration with Anti-Fraud on any suspected Ovation Fraud claim.
12. Establish relations with both our internal and external adjusting partners and vendor database.

What you’ll bring:

1. Minimum 5+ years of experience in a senior position handling property loss.
2. Past experience adjusting Auto PD claims across Canada.
3. Post Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).
4. Proven track record of handling large loss (> $150K).
5. Experience reviewing estimates using Xactimate software.
6. Outstanding public speaking and presentation skills to handle high-profile clients and partners.
7. Solid understanding of claims adjusting practices.
8. Bilingualism in a second language and adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.

What you’ll get:

1. The salary band for this position ranges from $65,500 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
2. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
3. Competitive vacation package with the option to purchase 5 extra days off per year.
4. Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
5. Corporate wellness programs to support our employees’ physical and mental health.
6. Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

CIP
Exp. equivalent to University/College
FCIP