Ovation (High-Net-Worth) Claims Specialist

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Does this sound like an exciting challenge? Come join our team!

What you’ll do:

• Support Ovation Claims, focusing mostly on Property line of claims with some Automobile claims as may be required.

• Assess structural repair and emergency mitigation damages.

• Provide reliable assurance of an effective control environment, focusing on the scope, repair, quality, and customer experience of the program.

• Conduct reviews and assist in conducting claims studies aimed at reducing total claims costs and increasing efficiencies while maintaining a high level of outstanding customer service.

• Provide service within their region and others when required, while leveraging best practice and expertise in Xactware.

• Handle assigned claims and act as a resource for shared Ovation Claims resources across Canada on claims handling and coverage.

• Read and interpret scopes and estimates from contractors, provide meaningful feedback and establish actioning as required.

• Train team members and may assist with Open/Closed file reviews.

• Support the CAT team as needed, to coordinate response for Ovation customers and brokers.

• Liaise with Ovation UW and Risk Management to spot trends and identify risks.

• Work closely and in collaboration with Anti-Fraud on any suspected Ovation Fraud claim.

• Establish relations with both our internal and external adjusting partners and vendor database.

What you’ll bring:

• Minimum 5+ years of experience in a senior position handling property loss.

• Past experience adjusting Auto PD claims across Canada.

• Post Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).

• Proven track record of handling large loss (> $150K).

• Experience reviewing estimates using Xactimate software.

• Outstanding public speaking and presentation skills to handle high-profile clients and partners.

• Solid understanding of claims adjusting practices.

• Bilingualism in a second language and adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.

What you’ll get:

• The salary band for this position ranges from $65,500 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-MP1