Outreach Worker, Overdose Outreach Team

Fraser Health; Surrey; On-site; CAD 43,477 - 45,846; Part time

Benefits offered by this job

Comprehensive health benefits coverage

Supportive work environment

Opportunity to work with dedicated professionals

Job summary

Fraser Health is hiring a Casual Outreach Worker for the Overdose Outreach Team in Surrey, B.C. This role involves providing support services to clients with substance use issues, including monitoring health conditions, assisting with appointments, and administering medication. Candidates require a Substance Use Certificate and experience in similar fields. Fraser Health offers a competitive salary, health benefits, and a commitment to diversity and respect in the workplace.

Qualifications

• One year of recent related experience working with clients with substance use issues.
• Demonstrated ability to work with marginalized populations.
• Experience in crisis prevention and resolution.

Responsibilities

• Monitor clients' health conditions and report changes.
• Escort clients to medical appointments providing support.
• Create linkages to community resources and assist with forms.
• Administer medication and provide reminders.
• Act as a liaison between agencies and clients.
• Maintain accurate records of outreach activities.

Skills

Listening and information-seeking skills

Crisis prevention/intervention skills

Ability to establish rapport with clients

Working knowledge of harm reduction principles

Conflict resolution/de-escalation skills

Ability to communicate effectively

Physical ability to carry out duties

Education

Completion of Substance Use Certificate

Valid BC driver's license and vehicle

Current CPR certificate

Job description

Salary

The salary range for this position is CAD $31.56 - $33.28 / hour

Job Summary

We are hiring a Casual Outreach Worker, Overdose Outreach Team to join our team in Surrey, B.C.

We invite you to apply today and find out why employees recommend Fraser Health as an exceptional place to work. We are committed to planetary health, we value diversity in the workforce and seek to maintain an environment of respect, caring and trust.

A career with Fraser Health will offer you the opportunity to be part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Important to Know

Before we can finalize any offer of employment, you must:

• Confirm you are legally entitled to work in Canada

Detailed Overview

Within the context of a client and family-centred model and in accordance with the vision and values of the organization, the Overdose Outreach Team (OOT) Outreach Worker works as a member of an interdisciplinary team to provide support services to individuals and their families with accessing opioid agonist therapy and related support services. The role involves monitoring clients by observing their health condition and environment, arranging and escorting designated or marginalized individuals to appointments and errands, creating linkages to community resources and programs, assisting clients with benefits and assistance, providing brief planning and coordination on substance use, opioid agonist therapy, overdose prevention, harm reduction, and related social determinants of health. Under the direction of the Registered Nurse, the worker administers medication to clients and provides medication reminders, liaises with community resources and healthcare providers, and provides basic health-promoting information and life-skills development. The worker performs general clerical duties, attends meetings, and participates in patient care planning and coordination.

Responsibilities

1. Monitors clients by observing their health condition and environment, including functional ability, living arrangement, and family supports, documenting behavioural, physical and cognitive changes, and reporting significant and unsafe observations to the Registered Nurse or delegate.
2. Arranges, plans, escorts and accompanies designated/marginalized individuals to medical appointments and errands, providing emotional, moral support and physical assistance to further self-management skills.
3. Creates linkages to other community resources and programs, contacts relevant organizations or businesses, assists clients in processing forms, and provides advocacy as needed.
4. Assists clients in accessing benefits or assistance, and provides brief assessment and planning on substance use, opioid agonist therapy, overdose prevention, harm reduction and social determinants of health such as income security, housing, social networks, self-efficacy and self-care.
5. Under the direction of the Registered Nurse, administers medication to clients and provides medication reminders in accordance with established procedures, identifies potential emergency situations, and performs appropriate interventions such as CPR, contacting Mental Health Emergency Services, ambulance or police, and staying with clients.
6. Acts as a liaison between agencies, updating team staff on available services and liaising with community agencies for information on services.
7. Identifies client needs for services and makes appropriate referrals or develops alternate strategies for support, education and follow-up care.
8. Provides basic health-promotion information such as crisis counselling/prevention/intervention around issues such as violence, loss, grief and harm reduction.
9. Promotes development of life-skills, providing clients with information, referrals and practical assistance to meet basic needs and encouraging empowerment and capacity to exercise choice.
10. Performs clerical duties such as responding to calls, maintaining client files, using computer software and producing documents, files, photocopies and faxes.
11. Attends meetings and participates in patient care planning and coordination.
12. Maintains accurate records of outreach activities and provides regular reports.
13. Operates in accordance with health and safety requirements, reporting unsafe situations promptly.
14. Performs other related duties as assigned.

Qualifications

Education and Experience

Completion of Substance Use Certificate plus one year of recent related experience working with clients with substance use issues, or an equivalent combination of education, training and experience.

Valid BC driver's license and vehicle.

Current CPR certificate.

Skills and Abilities

• Demonstrated ability to work with marginalized and culturally diverse populations including those with substance use issues and mental illness.
• Demonstrated listening and information-seeking skills that promote communication and lead to a cooperative approach to problem solving in a multidisciplinary setting.
• Demonstrated ability to establish rapport with clients and families to explore issues beyond the initial concerns.
• Working knowledge of harm reduction principles.
• Crisis prevention/intervention and conflict resolution/de-escalation skills.
• Ability to work independently and collaboratively in a team environment and partner with community agencies.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People – those we care for and those who care for them – are at the heart of everything we do. Our hospital and community-based services are delivered by a team of more than 50,000 staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure that all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. We will never ask for money or payment, nor will we ask you to download or install an app during our recruitment process.