Outpatient Clerk

The Ottawa Hospital; Ottawa; On-site; CAD 38,000 - 46,000; Full time

Job summary

The Ottawa Hospital is seeking a clerical candidate to support administrative processes across its multi-campus system in Ottawa. The role involves data entry, language-proficient communication, and coordination with diverse teams to ensure patient-focused service.

Candidates should hold a Grade 12 diploma and a medical terminology credential or equivalent training, with at least six months of clerical experience or completion of TOH’s pathway program.

Qualifications

• Secondary School Diploma (Grade 12) required.
• TOH Medical Terminology Self-Directed Learning Program or medical terminology certification required.
• Six months clerical experience or completion of TOH Pathway to Clerical Role Program.
• Data Entry at 4000 keystrokes/hour.
• Excellent interpersonal skills.
• Fluency in English and French (oral and comprehension) at advanced levels.

Skills

Interpersonal skills

Bilingual English/French

Data entry

Education

Secondary School Diploma (Grade 12)

Medical Terminology certificate

Job description

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

About The Ottawa Hospital

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Rotation/Shifts

Days and weekends 8 hour shifts (06:00-14:00, 07:00-15:00, 9:00-17:00).

• For information purposes only - The Hospital reserves the right to change.

Basic Requirements

• Secondary School Diploma (Grade 12);
• Successful completion of TOH Medical Terminology Self-Directed Learning Program or certification in medical terminology from a recognized educational institution;
• Six (6) months recent clerical experience, or successful completion of TOH Pathway to Clerical Role Program;
• Data Entry (4000 keystrokes/hour);
• Excellent interpersonal skills;
• Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

What You Can Expect From Us

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services. The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential.