Outpatient Care Coordination Specialist

Sunnybrook; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Sunnybrook in Toronto is seeking a Medical Secretary to support multiple clinical teams and ensure smooth outpatient clinic workflows. You will coordinate patient flow, complete referrals, and schedule a variety of appointments across two floors while maintaining accurate patient records.

The role requires a one-year Medical Secretarial program and at least two years of related experience; familiarity with Accuro, SunnyCare, and QuadraMed is a plus.

Qualifications

• Completion of a one-year Medical Secretarial program/diploma and medical terminology.
• Minimum of two years related practical experience.
• Prior experience as Medical Secretary in a fast-paced outpatient clinic with neurological patients preferred.
• Working knowledge of Accuro, SunnyCare, QuadraMed is required.
• Typing 40 wpm with maximum 5% error rate for data entry.
• Strong organizational and time management skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced team.

Responsibilities

• Coordinate patient flow and activities to support outpatient clinics.
• Complete referral intake and follow up to obtain missing information.
• Schedule medical appointments, procedures and tests and notify patients of cancellations.
• Register a high volume of patients across two floors in a fast-paced setting.
• Obtain patient demographics and billing information as required.
• Respond to inquiries by phone and voicemail in a timely manner.
• Filing, sorting, and faxing of reports as required.
• Complete data entry in relevant information systems and maintain patient records.
• Other duties as required.

Skills

Medical terminology

Data entry

Telephone etiquette

Organization

Time management

Interpersonal communication

Team collaboration

Education

Medical Secretarial diploma

Tools

Accuro

SunnyCare

QuadraMed

Job description

Sunnybrook in Toronto is seeking a Medical Secretary to support multiple clinical teams and ensure smooth outpatient clinic workflows. You will coordinate patient flow, complete referrals, and schedule a variety of appointments across two floors while maintaining accurate patient records.

The role requires a one-year Medical Secretarial program and at least two years of related experience; familiarity with Accuro, SunnyCare, and QuadraMed is a plus.