Outlets Manager

Sonesta International Hotels; Toronto; On-site; CAD 62,000 - 72,000; Full time

Benefits offered by this job

Food & Beverage Discount

RRSP Match

Dental benefits

Vacation and sick days

Employee hotel rate

Job summary

Sonesta International Hotels is seeking an Outlets Manager to oversee Food & Beverage outlets and support the F&B Director with promotions, recruitment, employee relations, training and development, and staff motivation. The role focuses on controlling labor costs, maintaining service standards, and ensuring guest satisfaction across outlets.

Responsibilities include supervising staff, ensuring cleanliness and proper setup, managing payroll, and delivering our guest experience standards.

Qualifications

• Experience in guest service-focused roles in hospitality.
• Supervisory or managerial history preferred.
• Ability to lead, train, and motivate a team to deliver exceptional service.

Responsibilities

• Oversee service in Food & Beverage Outlets.
• Assist F&B Director with promotions, recruitment, staff development, and coaching.
• Monitor expenses and control labor costs.
• Ensure cleanliness and proper setup of outlets and tables.
• Ensure quality control of menus and timely delivery of orders.
• Handle guest requests and complaints professionally.
• Train staff to perform all F&B outlet duties.
• Lead pre-meal meetings and monitor staffing levels.

Skills

Guest service

Leadership

Training & development

Communication

Education

High School diploma or equivalent

Experience in hotel or related field

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Outlets Manager is responsible for overseeing the service in the Food & Beverage Outlets. They are also responsible for assisting the Food and Beverage Director with Outlet promotions, recruitment ,employee relations, training and development , motivating, and coaching the staff, monitoring expenses, and controlling labor costs.

Job Description

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus with regard to cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure food quality.
• Ensure communication with the oncoming shift.
• Handling guest complaints or special requests, communicate to management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote up-selling.
• Check staffing levels and adjust according to business demand.
• Requisition linen as needed.
• Ensure the property is free of trays and trash.
• Control payroll costs in food and beverage outlets.
• Ensure overall guest satisfaction.
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Education & Experience

• High School diploma or equivalent and/or experience in a related field preferred.
• At least 1 year of progressive experience in a hotel or a related field is required.
• Previous supervisory/manager responsibility preferred.

Physical requirements

• Flexible and long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Pay Range

Pay Range: $62,000.00/annual to $72,000.00/annual pay rate outlined follows contract requirements.

Union/Non-Union: This is a non-unionized role.

Job vacancy: This is an active posting and is a not new position.

Who We Are

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

Accessibility For Ontarians With Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial, or Federal laws, rules, or regulations.

• Age
• Ancestry, colour, race
• Citizenship
• Ethnic origin
• Place of origin
• Creed
• Disability
• Family status
• Marital status (including single status)
• Gender identity, gender expression
• Receipt of public assistance (in housing only)
• Record of offences (in employment only)
• Sex (including pregnancy and breastfeeding)
• Sexual orientation.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Drycleaning
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short- and Long-term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Tool and shoe reimbursement
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short term disability
• program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

• Food and Beverage Discount
• Employee discounted hotel rate
• Tool and shoe reimbursement
• Various employee perks and benefits
• Employee Assistance Program