Assistant Server (Signatures)

Sonesta International Hotels

Toronto

On-site

CAD 26,000 - 28,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Food and Beverage Discount

RRSP Match

Paid vacation

Employee discounted hotel rate

Job summary

Sonesta International Hotels in Toronto is seeking an Assistant Server to support our service team and elevate guest experiences. You will assist servers, stock stations, clear tables, and help with event setup while delivering engaging hospitality.

The ideal candidate shows passion for guest service, teamwork, and the ability to thrive in a fast-paced hotel restaurant environment. Smart Serve certification is required.

Qualifications

Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Smart Serve certification required
Excellent organizational skills.
Prioritization and time management skills.
Able to work quickly without compromising quality.
Ability to work with little supervision and maintain a high level of performance.

Responsibilities

Assists servers in their tasks
Ensures all service stations in the kitchen are stocked and ready for service
Removes soiled dishes from table; brings to dish washing area
Completes set up and teardown of dining events as assigned
Carry food trays to tables using the correct seat positions on the ticket
Place entrée to the correct seat positions accordingly
Sets tables with silverware, glassware and other items
Polishes silverware before and after shifts
Cleans dining room areas
Stocks servers’ station with supplies
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

Skills

Customer service

Excellent organizational skills

Time management

Communication

Tools

Smart Serve certification

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Assistant Server sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The server assistant is responsible for the clearing and setting of tables as well as providing assistance to the service team in a timely manner. The ideal candidate has a passion for hospitality and providing exceptional service.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Assists servers in their tasks
Ensures all service stations in the kitchen are stocked and ready for service
Removes soiled dishes from table; brings to dish washing area
Completes set up and teardown of dining events as assigned
Carry food trays to tables using the correct seat positions on the ticket
Place entrée to the correct seat positions accordingly
Sets tables with silverware, glassware and other items
Polishes silverware before and after shifts
Cleans dining room areas
Stocks servers’ station with supplies
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

Expectations

Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications And Skills

Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Smart Serve certification required
Excellent organizational skills.
Prioritization and time management skills.
Able to work quickly without compromising quality.
Ability to work with little supervision and maintain a high level of performance.

Work Environment

On site hotel restaurant facility.
Must be able work in a fast-paced environment.

Physical Demands

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Frequent bending, stooping, kneeling and reaching.
Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).

Education And Experience

Assistant Server experience in hotels preferred.

Additional Job Information/Anticipated

Pay Range

$18.83 to $20.93/hour pay rate outlined follows contract requirements.

Union/Non-Union

This is a unionized role.

Job vacancy: This is an active posting and is a not new position.

Go Beyond @SonestaHotels

Who We Are

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

Accessibility For Ontarians With Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.

Age
Ancestry, colour, race
Citizenship
Ethnic origin
Place of origin
Creed
Disability
Family status
Marital status (including single status)
Gender identity, gender expression
Receipt of public assistance (in housing only)
Record of offences (in employment only)
Sex (including pregnancy and breastfeeding)
Sexual orientation.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits