Outlet Supervisor

Pomeroy Lodging; Grande Prairie; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Health plan

On-the-job training

Growth opportunities

Personal days

Pomeroy Stay Travel Program

Job summary

Pomeroy Lodging in Grande Prairie, Canada, is looking for a Food & Beverage Supervisor to lead our restaurant team in a fast-paced environment. You will mentor staff, ensure high guest service standards, and help achieve financial goals.

This role requires at least 6 months serving experience and a ProServe certification; you should be tech savvy, ready to train others, and comfortable working flexible shifts, including days, afternoons, or evenings.

Qualifications

• 6 months of hands-on experience in a serving position.
• Tech savvy.
• Previous supervisory experience is an asset.
• ProServe certification is required.

Responsibilities

• Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Maintains high standards of guest service by monitoring staff, addressing guest concerns, and ensuring efficient service delivery.
• Welcomes guests entering the restaurant in a prompt and courteous manner.
• Develops excellent product knowledge about the menu and feature items and can answer any inquiry.
• Ensures responsible service of both food and alcohol. Follows all local and provincial health & safety, food handling, alcohol service and video lottery terminal laws.

Skills

Tech savvy

Education

ProServe certification

Job description

We are looking for a Food & Beverage Supervisor to join our team!

If you are a person who enjoys leading a team and thrives in a fast-paced and exciting work environment, this is the perfect job for you!

Job Description

As a Food & Beverage Supervisor, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will lead your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Maintains high standards of guest service by monitoring staff, addressing guest concerns, and ensuring efficient service delivery.
• Welcomes guests entering the restaurant in a prompt and courteous manner.
• Develops excellent product knowledge about the menu and feature items and can answer any inquiry.
• Ensures responsible service of both food and alcohol. Follows all local and provincial health & safety, food handling, alcohol service and video lottery terminal laws.

Experience/Passions/Education

• 6 months of hands‑on experience in a serving position.
• Tech savvy.
• Previous supervisory experience is an asset.
• ProServe certification is required.

Working Conditions

This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high‑pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.

About Pomeroy LodgingPomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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