Outdoor Education Trail & Programs Supervisor

Mt-Seymour-Resorts-Ltd-; District of North Vancouver; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Hourly wage $21.00-$23.00 CAD

Winter staff season pass

Shuttle bus pass

Industry discounts

Winter reciprocal passes

Learn trails and flora/fauna

Lead a nature-inspired team

Inclusive work environment

Job summary

Mt Seymour is seeking an Outdoor Education Supervisor for Winter 2026/27. You will supervise the Snowshoe Centre, lead a team of instructors, ensure safety, and deliver engaging winter programs in a mountain environment.

Role requires strong leadership, knowledge of winter trail safety, and a passion for outdoor education. Expect outdoor work in variable conditions, with a focus on mentorship and high guest satisfaction.

Qualifications

• Supervisory or team lead experience in outdoor education, recreation, or guest services.
• Knowledge of winter trail safety, outdoor risk management, and group leadership.
• Strong leadership, communication, and customer service skills.
• Degree or diploma in Education, Recreation, Biology, Environmental Sciences, or related field; or an equivalent combination of education and experience.
• Experience working with both adults and children.
• Experience leading groups in an outdoor setting.
• Knowledge of local First Nations history and culture.
• Standard First Aid and CPR certification by your first start date of employment.
• Familiarity with Mt Seymour snowshoe winter trails.
• Knowledge of Mt Seymour flora and fauna.
• Knowledge of wilderness travel and safety procedures.
• Primitive survival skills and bushcraft knowledge.
• A big love for the outdoors and sharing it with others.
• Exemplifies safety, flexibility, humor, and mentorship; enthusiastic, energetic attitude.

Responsibilities

• Supervise the daily operation of the Snowshoe Centre and track program participation.
• Provide on-hill support and guidance to instructors to ensure quality and safety.
• Assist with training, scheduling, and performance management of seasonal staff.
• Contact management for program issues and escalate as needed.
• Ensure safety protocols and risk management are followed; manage equipment distribution and trail checks.
• Deliver guest service that is welcoming, inclusive, and educational.
• Assist with curriculum delivery and program development; promote environmental education.
• Support trail maintenance and ensure signage and interpretive elements are in place.

Skills

Leadership

Outdoor education

Customer service

Safety management

Education

Education/Recreation/Biology/Environmental Sciences degree or diploma

Job description

Winter 2026/27

SUMMARY OF RESPONSIBILITIES:

The Outdoor Education Supervisor plays a key role in supporting Mt Seymour’s Outdoor Education programs during the winter season. This position is responsible for supervising the operation of the Snowshoe Centre, and daily snowshoe program operations, ensuring the safety and well-being of participants, and providing leadership to a team of instructors. The supervisor will act as a role model, mentor, and resource, ensuring programs are delivered in alignment with Mt Seymour’s Mission and Core Values.

RESPONSIBILITIES:

• To uphold Mt Seymour’s Mission “Being in the mountains is incredible. We exist to create wow experiences in a mountain environment for all skillsets and abilities.”
• To uphold and promote Mt Seymour’s Core Values: Genuine Care, Pride & Passion, Integrity, Fun & Family Feel, Courage & Respect.
• Compliance with all Mt Seymour policies and procedures.
• Sign and uphold Mt Seymour’s Confidentiality Agreement.
• Supervise the daily operation of the Snowshoe Centre, including trail ticket sales, issuing snowshoe rentals, check-in of group and public tour participants, ensuring completion of waivers, and providing general information and assistance to all guests.
• Developing new program ideas and adapting existing programs.
• Provide on-hill support and guidance to instructors, ensuring program quality, guest satisfaction, and adherence to safety standards.
• Assist with training, scheduling, and performance management of seasonal Outdoor Education staff.
• Act as the first point of contact for program-related issues, escalating concerns to management when necessary.
• Ensure participants’ safety through risk management, emergency response readiness, and clear communication of safety protocols.
• Support logistics, including equipment distribution, trail checks, and group management.
• Deliver exceptional guest service by fostering a welcoming, inclusive, and educational environment.
• Assist with curriculum delivery as needed (snowshoe guiding, interpretation, teaching winter ecology).
• Assist with program development and content creation.
• Promote environmental education and sustainable mountain practices.
• Support instructors on the trails when required.
• Provide all necessary clothing for protection against the natural elements and ability to work outside in a mountain environment for 8 hours.
• Monitor and assess trail conditions daily to ensure safety and usability.
• Coordinate and communicate trail closures, reroutes, or hazards to staff and guests.
• Oversee snowshoe trail signage, markers, and interpretive elements.
• Work with operations teams to support trail preparation and maintenance.
• Ensure instructors are briefed on trail conditions and safety protocols.
• Ensure guests using our trails are compliant with ticketing and snowshoe requirements.

QUALIFICATIONS AND EXPERIENCE:

• Supervisory or team lead experience in outdoor education, recreation, or guest services.
• Knowledge of winter trail safety, outdoor risk management, and group leadership.
• Strong leadership, communication, and customer service skills.
• Completion of, or current enrollment in, a degree or diploma in Education, Recreation, Biology, Environmental Sciences, or a related field; or an equivalent combination of education and experience.
• Experience working with both adults and children.
• Experience leading groups in an outdoor setting.
• Knowledge of local First Nations history and culture.
• Standard First Aid and CPR certification by your first start date of employment.
• Familiarity with Mt Seymour snowshoe winter trails.
• Knowledge of Mt Seymour flora and fauna.
• Knowledge of wilderness travel and safety procedures.
• Primitive survival skills and bushcraft knowledge.
• A big love for the outdoors and sharing it with others.
• Exemplifies the following qualities: social and environmental responsibility, safety awareness, flexibility, a sense of humor, and a passion for continuous learning and mentorship.
• Enthusiastic, energetic and positive attitude.

GENERAL REQUIREMENTS

• Ability to work outdoors in all winter conditions.
• Sustain physical activity for 8 working hours per day over variable terrain.
• Must be able to lift and carry up to 30 pounds for up to 8 working hours per day.
• Available to work weekends and some evenings.
• Must be willing to complete a criminal record check.

WHAT WE OFFER:

• Hourly wage $21.00-$23.00 dependent on experience.
• Complimentary winter staff season pass and shuttle bus pass.
• A range of industry discounts and perks.
• Winter reciprocal passes at other mountains.
• Hike/Snowshoe the trails you will be working on to learn the layout of your new workplace. Learn about the flora and fauna as well as Mt Seymour’s unique and diverse history.
• Opportunity to lead a team that inspires a connection to nature in a mountain environment.
• An open, welcoming, and inclusive work environment where everyone is embraced and celebrated equally.