Outbound Patient Coordinator

Natural Way Chiropractic; Calgary; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Natural Way Chiropractic in Calgary seeks an Outbound Patient Coordinator to be the first voice for interested prospects. You will promptly contact new leads, build rapport, address hesitations, and book qualified prospects.

Responsibilities include outbound calls, real-time note taking, and using our CRM to manage lead data and follow-up sequences. A healthcare or wellness background is preferred, with strong communication and organization skills.

Qualifications

• Minimum 1 year of outbound sales or appointment-setting experience.
• Clear, articulate spoken English and professional phone presence.
• Ability to talk and type simultaneously with accurate live note-taking.
• Advanced computer fluency and data entry.
• Experience with CRM and lead tracking is a plus.

Responsibilities

• Contact new leads within the target response window.
• Conduct outbound calls and adapt to each prospect.
• Enter call notes and lead data in real time during conversations.
• Follow a structured multi-touch sequence for follow-up.
• Address objections with empathy and evidence-based healthcare knowledge.

Skills

Clear spoken English

Typing speed

Advanced computer skills

Microsoft Excel

Go High Level CRM

Lead follow-up

Tools

Go High Level CRM

Jane App

Microsoft Excel

Job description

OVERVIEW

Our Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.

KEY RESPONSIBILITIES

Lead Outreach & Follow-Up

• Contact all new leads within the target response window.
• Conduct outbound calls adapting to each individual.
• Simultaneously enter call notes and lead data in real time during each conversation.
• Follow a structured multi-touch sequence for lead follow-up.
• Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.

QUALIFICATIONS

Required

• Minimum 1 year of outbound sales or appointment-setting experience, preferable in a healthcare or wellness setting.
• Clear, articulate spoken English — must project professionalism and trust over the phone.
• Demonstrated ability to talk and type simultaneously; strong typing speed and accuracy to keep up with live call documentation.
• Advanced computer fluency.
• Strong proficiency in Microsoft Excel.
• Experience with Go High Level CRM; pipeline management, workflow automation, and lead tracking is an asset.
• Highly organized with strong attention to detail and the ability to manage a high-volume lead pipeline with minimal oversight.
• Positive, coachable attitude and willingness to follow scripts and incorporate feedback.

Preferred

• Background in healthcare, anatomy, physiotherapy, or a related health science field, understanding of musculoskeletal conditions and patient concerns is a strong asset.
• Experience with Jane App for scheduling and patient communications.
• Experience in a Medispa, chiropractic, physiotherapy, or sports medicine environment.