OSS Technical Expert

Rogers Communications; Brampton; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

Dental benefits

Pension plan

RRSP

Stock matching

Job summary

Rogers Communications in Canada is seeking an experienced OSS Technical Expert to support, evolve, and optimize Wireless Element Management Systems (EMS) platforms while advancing automation across the network management ecosystem. The role demands strong leadership, cross-functional collaboration with engineering, operations, and security teams, and a passion for AI-enabled efficiency.

You will guide platform administration, integrations, and lifecycle management, driving operational excellence

Qualifications

• 7+ years in telecommunications OSS/EMS or related fields.
• Strong experience with Wireless EMS.
• Experience with Linux/Unix administration.
• Experience with automation scripting (Python, Shell, Ansible, REST APIs).
• Knowledge of cloud-native and virtualization technologies.

Responsibilities

• Administer, support, and optimize Wireless EMS platforms.
• Ensure platform stability, performance, security, and compliance.
• Lead platform upgrades, migrations, patching, and capacity planning.
• Troubleshoot and resolve complex platform and integration issues.
• Design and implement automation solutions to streamline OSS workflows.
• Integrate EMS, OSS, inventory, and orchestration platforms across the network.
• Drive adoption of Infrastructure as Code and automated practices.
• Coordinate with vendors and cross-functional teams; escalation management.
• Mentor junior engineers and foster a collaborative culture.

Skills

OSS & EMS expertise

Automation & scripting

Vendor management

Cross-functional leadership

Communication skills

Tools

Python

Shell scripting

Ansible

REST APIs

Kubernetes

OpenShift

Docker

Job description

• Ensure platform evolution.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity

Who We're Looking For

We are seeking a highly skilled and motivated OSS Technical Expert to support, enhance, and evolve our Wireless Element Management Systems (EMS) platforms while driving automation and operational excellence across the network management ecosystem.

The successful candidate will be responsible for the administration, integration, automation, and lifecycle management of Wireless Element Management platforms. This role requires strong technical leadership, cross-functional collaboration, vendor coordination, and a passion for leveraging automation and AI to improve operational efficiency.

What You'll Do

Wireless Element Management System Platform Management

• Administer, support, and optimize platforms.
• Ensure platform stability, performance, security, and compliance.
• Lead platform upgrades, migrations, patching, and capacity planning activities.
• Troubleshoot and resolve complex platform and integration issues.
• Ensure platform evolution.

Network Automation & Orchestration

• Design and implement automation solutions to streamline OSS and operational processes.
• Develop scripts, tools, and workflows to reduce manual effort and improve service delivery.
• Integrate EMS, OSS, inventory, and orchestration platforms across the network ecosystem.
• Drive adoption of Infrastructure as Code (IaC) and automated operational practices.

OSS & Network Integration

• Support integrations between network management systems, inventory systems, orchestration platforms, and business systems.
• Contribute to OSS modernization initiatives and architecture evolution.
• Participate in solution design reviews and technical architecture discussions.

Vendor & Stakeholder Management

• Act as a technical lead and point of contact for vendors.
• Drive issue resolution, escalations, and technical reviews with external partners.
• Coordinate with internal engineering, operations, architecture, security, and project teams.
• Ensure vendors meet service expectations, timelines, and quality standards.

AI & Operational Innovation

• Identify opportunities to leverage Artificial Intelligence and Generative AI to improve operational efficiency.
• Integrate AI-enabled capabilities into daily engineering and operational workflows.
• Promote AI-driven automation, analytics, incident management, and knowledge management practices.
• Stay current with emerging AI technologies applicable to OSS and network operations.

Leadership & Collaboration

• Mentor junior engineers and provide technical guidance across projects.
• Foster a collaborative, team-oriented culture.
• Effectively communicate technical concepts to both technical and non-technical audiences.
• Operate successfully in a dynamic, fast-paced environment with shifting priorities.

What You Bring

Technical Skills

• 7+ years of experience in telecommunications, OSS, EMS, network management, or related fields.
• Strong experience with Wireless EMS.
• Strong understanding of wireless network technologies including; LTE, 5G, Radio Access Networks (RAN), and Core network concepts
• Experience with Linux/Unix administration.
• Experience with scripting and automation using one or more of; Python, Shell scripting, Ansible, and REST APIs
• Experience troubleshooting complex multi-system integrations.
• Knowledge of cloud-native and virtualization technologies.

Professional Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Experience leading technical initiatives and cross-functional projects.
• Strong stakeholder and vendor management capabilities.
• Ability to work independently while contributing effectively to a team environment.
• Ability to manage multiple priorities within a fast-paced operational environment.

Nice to have

The Following Qualifications Are Considered Strong Assets

• Experience with Orchestration tools.
• Software development experience using; Python, Java, JavaScript, and Git-based development practices
• Experience with DevOps and CI/CD pipelines.
• Knowledge of inventory and service orchestration platforms.
• Experience with cloud platforms and container technologies; Kubernetes, OpenShift, and Docker
• Understanding of network assurance, service orchestration, and closed-loop automation.
• Familiarity with AI-assisted engineering tools and enterprise AI platforms.

Desired Characteristics

• Passionate about automation and operational efficiency.
• Continuously seeks opportunities for innovation and improvement.
• Strong ownership mentality and accountability.
• Customer-focused with a commitment to operational excellence.
• Collaborative team player who thrives in a challenging and evolving environment.
• Demonstrates curiosity and enthusiasm for emerging technologies, particularly AI and intelligent automation.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.