OSS Administrator

ATS Traffic; Calgary; On-site; CAD 38,000 - 52,000; Part time

Job summary

ATS Traffic is seeking a Traffic Control Administration (seasonal) to work with OSS Managers, Coordinators and Dispatchers on opening, closing, and invoicing traffic control jobs for the 2026 season. Strong communication and problem-solving skills are essential.

You will enter data accurately in estimates and orders, handle invoicing emails, and respond to customer inquiries. A reliable vehicle is required to access job sites.

Qualifications

• 2+ years of experience in traffic control administration or related field.
• High school diploma; Office Admin qualifications are a plus.
• Proficient in MS Office with strong data entry skills.
• Excellent time management and ability to multi-task and prioritize work.
• Professional presence and customer service orientation.
• Creativity and problem-solving mindset.

Responsibilities

• Follow processes to ensure accurate data entry on estimates and orders.
• Collaborate with Traffic Control Manager, Supervisors, Administrator, Dispatcher, and others to open, close, and invoice jobs.
• Email invoices and reconcile them with customers.
• Handle inquiries for estimates and orders.
• Resolve issues like missing information or lost equipment before closing/invoicing.
• Provide a positive experience for customers and address questions.

Skills

Customer service

Communication

Problem-solving

Time management

Multi-tasking

Attention to detail

Teamwork

Education

High school diploma

Tools

MS Office

Job description

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services, and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg and Mississauga.

As the successful candidate, you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

About the Position

ATS Traffic is looking for a skilled Traffic Control Administration on a season contract basis to work with OSS Managers, Coordinators, and Dispatchers regarding opening, closing, and invoicing all traffic control jobs for the upcoming 2026 season. The successful incumbent will utilize their customer service skills to address customer questions and concerns.

The ideal candidate will possess strong communication and problem-solving skills in order to locate lost equipment, find missing information and documentation, and ensure all information is captured prior to closing and invoicing jobs. Strong computer skills and telephone etiquette is a must!

Responsibilities

Traffic Control Administration (seasonal) duties include, but are not limited to:

• Follow all processes to ensure data is entered correctly on estimates and orders
• Work with Traffic Control Manager, Supervisors, Administrator, Rental CSPs, Dispatcher, etc. regarding opening, closing, and invoicing all traffic control and rental jobs
• Customer service: emailing invoices, reconciling invoices with customers
• Handle inquiries for estimates and orders
• Problem-solving: lost equipment, missing information, missing documentation, etc. to ensure all information is captured before closing/invoicing the job
• Create a pleasant experience for customers by addressing questions and concerns
• Other administrative duties as required

It is essential that the applicant have a reliable vehicle to get to/from work each day as our location does not have Transit available.

Qualifications

• At least 2 years of experience in the field or in a related area
• High school diploma; additional qualifications as an Office Administrator are a plus
• Proficient in MS Office
• Excellent time management skills and ability to multi-task and prioritize work.

• Professional presence, ability to build relationships and exhibit influence
• Natural problem-solver
• Self-driven to get desired results
• Excellent written and verbal communication skills
• Strong emphasis on customer service
• Creativity!
• Ability to work both independently and as part of a high-functioning team

We thank all applicants for their interest, however only selected candidates will be contacted.