Organizational Change Management Specialist

Financial Services Regulatory Authority of Ontario (FSRA); Toronto; On-site; CAD 86,000 - 127,000; Full time

Job summary

FSRA in Ontario is seeking a senior Change Management Advisor for an 18-month fixed-term role within the Forward modernization program. You will provide senior level expertise to drive high-impact change initiatives that affect people, processes, and systems across HR, licensing operations and enterprise projects.

Reporting to the Manager, Strategy & Governance, you will design change strategies, lead stakeholder engagement, and ensure training and communications align with project milestones.

Qualifications

• Degree in business administration, HR, or organizational psychology or equivalent.
• Change Management Certification or equivalent credential is an asset.
• 5-7 years of progressive experience delivering organizational change in enterprise/regulatory projects.
• Experience guiding change in regulatory/public sector environments is preferred.
• Experience with HR data, confidentiality, and workforce planning.

Responsibilities

• Lead planning and advisory services to enable internal change and adoption.
• Conduct research and support enterprise-wide change initiatives.
• Develop and deliver change management strategies with training and communications.
• Assess change impact and stakeholder readiness across licensing and document management.
• Ensure confidentiality and alignment with enterprise priorities.
• Develop training materials related to new processes.
• Engage with stakeholders and provide regular updates to leadership.
• Track readiness, adoption metrics, and resistance trends.

Skills

Change management

Stakeholder engagement

Communication

Project coordination

Microsoft 365

SharePoint

Training design

Education

Degree in business administration or HR

Change Management Certification

Tools

Microsoft 365

SharePoint

Teams

Job description

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we're passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come!

Job Description:

*This is an 18-month fixed term position*

PURPOSE OF POSITION

To provide senior level expertise and advisory services in compliance with strategies, programs, and policies specifically to drive high impact and strategic change management initiatives that focus on internal project change adoption within the FSRA Forward modernization program.

Works with information confidential to human resources and workforce planning across business and technical teams, providing advice, designing change strategies to build engagement, promote user readiness, and ensure smooth transitions across impacted areas of business.

Key Responsibilities

Under the general direction of the Manager, Strategy & Governance, the position is responsible for:

Change Strategy & Execution

• Provides senior level advisory services to lead planning, policies, programs or services to enable internal change, focusing on business impact assessments, operational transformation and the people side of change through advisory services to senior management that guide the transition to successful adoption and integration of new systems, roles, and processes.
• Conducts research, develops and supports the implementation of enterprise-wide change initiatives, including initiatives with confidential organizational design and/or people impacts.
• Develops and delivers change management strategies, identifying change management impacts on the FSRA Forward modernization program incorporating strategies that ensure communication, training, and engagement plans align to project phases and milestones.
• Conducts change impact assessments and stakeholder readiness activities across licensing, document management, communication, staff impacts and user operations.
• Applies change management practices to initiatives involving confidential human capital considerations, ensuring confidentiality, discretion and alignment with enterprise priorities.
• Develops and delivers training materials related to new processes (e.g., application intake, risk management, staff communications).

Engagement & Communication

• Manages relationships providing technical consulting advice and guidance to internal and external stakeholders.
• Develops messaging and materials that simplify the change narrative for internal teams and executive stakeholders.
• Facilitates workshops, townhalls, project team engagement strategies and targeted change sessions to support staff awareness, feedback, and adoption.
• Provides regular updates and briefings to program leadership, and FSRA executives on the status of change initiatives.
• Tracks user readiness, adoption metrics, and resistance trends; adjust strategies based on feedback and observed impact.

Project Integration & Collaboration

• Participates in and/or provides project leadership, coordination related to the planning, research and introduction of change management initiatives, including engaging internal team members from HR and FSRA, as required.
• Advises senior leadership on change strategies involving impacts of sensitive workforce or organizational structural changes, providing strategic senior advice and recommendations, as appropriate.
• Partners with business leads, vendors, and project managers to ensure alignment of people-focused change activities with technical rollout and milestone plans.
• Collaborates with cross-functional teams to embed change management strategies into project planning, governance, and delivery; Ensures change activities are integrated with project timelines, deliverables, and stakeholder engagement strategies.
• Maintains a robust measurement and evaluation process to ensure effectiveness of change initiatives; Tracks user readiness, establishment of metrics, and resistance trends; adjust strategies based on feedback and observed impact; Monitors the progress of change initiatives and making adjustments, as needed.
• Maintains change-related documentation and ensure content is easily accessible via project repositories (e.g., SharePoint, Teams).
• Partners with business leads, vendors, and project managers to ensure alignment of change activities with technical rollout and milestone plans.
• Supports leadership in the delivery and optimization of change management strategies to drive employee engagement, enhance connectivity, and help employees understand FSRA Forward modernization strategies and goals.

QUALIFICATION

Education and Experience:

• Degree/Diploma in business administration, human resources, or organizational psychology - or related field - or a combination of education, training and experience deemed equivalent.
• Change Management Certification or equivalent credential, an asset.
• 5-7 years' experience of progressive experience delivering organizational change support on enterprise or regulatory technology projects to support strategic business requirements
• Specialized experience in leading change management and change leadership project initiatives with proven ability to develop and execute change management project plans and strategies that drive successful adoption and utilization of initiatives.
• Experience supporting technology implementations that impact licensing operations, business workflows, or external-facing communications.

Preferred

• Experience delivering change strategies in public sector or regulatory environments.
• Familiarity with large-scale transformation programs involving CRM or licensing platforms (e.g., Dynamics 365).
• Background in adult learning, training design, or communications strategy.

Knowledge And Skills

• Knowledge of relevant Canadian HR legislation (e.g., Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health & Safety Act, Workplace Safety Insurance Act, etc.) and collective agreements (OPSEU, AMAPCEO) and best practices to ensure advice and recommendations are in compliance.
• Knowledge of organization culture, and management issues to identify and analyze change management issues and provide strategic advice, develop strategies/action plans to meet business needs.
• Strong understanding of change management principles, methodologies and frameworks (e.g., Prosci, ADKAR) and ability to apply them pragmatically.
• Ability to understand business strategies and translate them into actionable and compelling change management effectiveness initiatives.
• Strategic thinking skills to define change management approaches, including understanding needs, defining strategies and action plans to reach defined outcomes.
• Well-developed conceptual and analytical skills to identify and assess needs, identify options and propose HR change management solutions that identify and address barriers to change and develop appropriate solutions to drive business outcomes.
• Sound consultative / collaborative skills and political acuity, to provide advice on change management strategies and influence decisions with people impacts.
• Proven ability to build relationships, influence stakeholders, and manage resistance to change to ensure leadership teams are effective change champions.
• Excellent communication and interpersonal skills to effectively provide advice to senior leadership and the ability to tailor messages to different audiences and effectively engage and influence stakeholders at all levels of the organization.
• Demonstrated ability to create user-centric communications and manage feedback loops in complex environments.
• Experience working in regulated, public sector, or cross-functional project settings is an asset.
• Proficient with Microsoft 365 tools and collaborative project workspaces (SharePoint, Teams, etc.).
• Please note that this position will close at 12:00AM on the expiry date*

Compensation Grade:

Grade 06-AMAPCEO

Compensation Range:

$86,379.00

$127,288.00

Bargaining Unit:

AMAPCEO

Job Code:

Job Code: 6A001F

Employment Type:

Fixed Term (Fixed Term)

Scheduled Weekly Hours:

36.25

FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.

NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED