Order Picking Supervisor

Fresh-Prep-8f1485fa; Vancouver; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and視

Bonus 10% performance-based

Food perks

Inclusive workplace

Job summary

Fresh Prep is seeking an experienced operations leader to guide and develop an Order Picking team, driving continuous improvement and workforce development in a fast-paced environment. You will mentor Team Leads and staff, implement shift structure, and collaborate across departments to boost performance and engagement.

Responsibilities include leading improvements, coaching frontline leaders, and ensuring OTIF targets are met while fostering a culture of safety and accountability.

Qualifications

• Leadership experience managing teams in an operational setting.
• Experience coaching and developing direct reports and frontline leaders.
• Strong collaboration across Purchasing, Production, Quality Assurance, and HR.
• Lean Manufacturing or Six Sigma experience is a strong asset.

Responsibilities

• Identify and lead continuous improvement initiatives across the operation.
• Develop and implement step-up cards to support skill progression for Team Leads and support staff.
• Lead, support, and develop Order Picking Team Leads, support staff, and Associates.
• Build succession by training capable backups to manage daily operations.
• Introduce structured shift-start meetings to align priorities and metrics.
• Collaborate with cross-functional partners to improve team eNPS and engagement.
• Maintain OTIF performance and other department outcomes.
• Perform other related duties as required.

Skills

People leadership

Cross-functional Collaboration

Effective communication

Coaching & development

Job description

Salary Range: $60,000.00 To $65,000.00 Annually

Who We Are

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are

You are an experienced, people-focused leader who thrives in a fast-paced, operational environment. You balance hands-on execution with strategic oversight and take pride in building high-performing teams.

Strong People Leader: Leads with empathy, builds trust, and demonstrates a genuine commitment to both people and results

Collaborative Team Player: Fosters collaboration, inspires shared success, and drives a results-oriented culture

Effective Communicator: Communicates clearly, sets consistent expectations, and holds themselves and others accountable

Mentor: Empowers others to grow through coaching, development, and guidance, fostering confidence and independence

What You'll Be Doing

Continuous Improvement: Identify and lead continuous improvement initiatives, ensuring progress and visibility through the FP Improvements Database

Skill Development: Develop and implement step-up cards to support skill progression for Team Leads and support staff within the Order Picking team

People Leadership: Lead, support, and develop Order Picking Team Leads, support staff, and Associates to strengthen performance and engagement

Succession Planning: Build team depth by training and developing capable backups who can independently plan and execute daily operations

Shift Communication: Introduce structured, focused shift-start meetings to align the team on daily priorities, performance metrics, and operational expectations

Employee Engagement: Collaborate with cross-functional partners to identify and implement initiatives that improve team eNPS

Department Performance: Maintain a strong focus on key departmental outcomes, including people-related objectives and On Time In Full (OTIF) performance

Additional Responsibilities: Perform other related duties as required

What We Are Looking For

Leadership Experience: At least three years of experience leading teams, with a focus on productivity, operational efficiency, and continuous process improvement

People Development: At least three years of experience coaching and developing direct reports, supporting career growth, and managing performance

Cross-Functional Collaboration: At least three years of experience working collaboratively with teams across Purchasing, Production, Quality Assurance, and Human Resources

Frontline Leadership Development: Demonstrated experience coaching, mentoring, and developing frontline leaders to strengthen leadership capabilities and team performance

Continuous Improvement Expertise: Experience with Lean Manufacturing and/or Six Sigma methodologies is considered a strong asset

What You Can Expect

Salary: $60,000 - $65,000 commensurate with experience

Work schedule: Friday to Tuesday, 7:00 AM to 3:00 PM

10% performance-based bonus

Comprehensive health benefits, including medical, dental, vision, and life insurance, after 90 days of employment

Exclusive food perks to enjoy our amazing products

An energetic, inclusive workplace where your voice matters and your contributions make a real impact

A culture that embraces innovation, encourages professional growth, and supports work-life balance

The opportunity to be part of a certified B Corporation making a meaningful difference in sustainable food systems

Working Conditions

Work in a 0-6°C refrigerated environment

Manual dexterity required to use desktop computers and peripheral

Moving racks with materials on it and lifting up to 30-40 lbs will be required

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

At Fresh Prep, we work with a variety of ingredients, including common allergens like peanuts, tree nuts, and dairy. Whether you're in one of our corporate functions or within the production facility, you may be exposed to these ingredients. If you have concerns—especially around allergens or meat—please let us know during the hiring process.