Order Management Coordinator

Lakeside Controls; Mississauga; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid remote work

RRSP matching

Benefits package (medical, dental, etc

Work-life balance with paid time off

Training and development

Mentorship program

Wellness program

Job summary

Lakeside Process Controls Ltd. is seeking an Order Management Coordinator to handle order entry, procurement, and customer communications within a hybrid work environment in Mississauga. You will manage returns, coordinate with sales and other teams, and maintain timely documentation.

The role requires 1–3 years in customer service or purchasing, data-entry accuracy, and proficiency with MS Office. A university degree or college diploma is preferred.

Qualifications

• University degree or college diploma required.
• 1–3 years of customer service or purchasing experience.
• Experience with order entry and data accuracy is essential.
• Strong willingness to provide exceptional customer service.
• Highly organized with good multitasking and time management.
• Ability to work independently and in a team.

Responsibilities

• Manage customer relationships with professional communication.
• Complete order management including data entry, procurement, expediting, and status reporting.
• Handle product returns from request to completion.
• Collaborate with sales and other teams to meet customer needs.
• Support various sales and back-office functions.

Skills

Customer service

Order entry

Data entry

Multi-tasking

Time management

Teamwork

Attention to detail

MS Office proficiency

Education

University Degree or College Diploma

Tools

MS Office

Job description

Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer.

Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations.

Lakeside’s success is due to its exceptional people. Our skills and passion for our work is the key to our strong business results. Our commitment to a culture of integrity, teamwork and collaboration is what drives our continued and sustainable growth.

We seek individuals who are engaged, capable and committed to continuous improvement.

What you will be doing in the role of Order Management Coordinator:

Your responsibilities may include, but are not limited to:

• Managing customer relationships by accommodating preferences and maintaining professional level of communication
• Complete order management, including data entry, procurement, expediting, updating information in business system and status reports, and obtaining and storing correspondence and documentation
• Managing team's product returns from the point of customer request through to completion
• Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled
• Various other sales and support functions within the team

Knowledge and skills required for the role:

• University Degree or College Diploma
• One to Three (1-3) years’ of customer service and or/purchasing experience
• Previous order entry experience
• Strong interest in providing exceptional customer service
• Highly organized with strong multi-tasking and time management abilities
• Ability to work effectively both independently and in a team environment
• High level of accuracy and detail with error-free orders
• Working knowledge of MS Office computer application (Word, Excel, Outlook)
• Ability to understand current tools in detail and use them in an efficient manner
• Entrepreneurial work ethic

What we give YOU!

• Flexible working schedules, includinghybrid remote workprograms
• Acompetitive compensationpackage, with RRSP-matching
• Comprehensivebenefits coverage(medical, dental, vision, EAP & on-demand virtual health care)
• A culture that promotes healthywork-life balancewith above-marketpaid time off
• A structuredtraining and developmentprogram and opportunities for continuous learning
• Access toLakeside’s Mentorship Program empowering growth and inspiring connection through shared knowledge and support
• Opportunity to participate in an award-winningwellness program!

Commitment to Diversity

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity. We believe strongly in celebrating the different perspectives and experiences that come along with having a diverse network of employees, and encourage applications from all qualified individuals, including: persons with disabilities, Indigenous persons, women, and members of visible minorities.

If you require accommodations to complete an application, please contact Human Resources at [e-mail] and we will work with you to meet your accommodation needs.

How We Review Applications

AI tools may be used to assist in the screening of applicants for this position. Final hiring decisions are made by our recruitment team.

Existing Vacancy

This posting is for an existing vacancy that our team is actively recruiting for.