Order Fulfillment & Customer Support Specialist

The Home Depot Canada; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full PT

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot Canada is seeking a Service Desk Associate who thrives on helping customers succeed by guiding them to the right solutions for their projects. You will own the Customer Order Management process from start to finish, ensuring orders including special orders, installs and website orders are fulfilled to customer satisfaction.

As a liaison between customers, the Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents, you will

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Job description

The Home Depot Canada is seeking a Service Desk Associate who thrives on helping customers succeed by guiding them to the right solutions for their projects. You will own the Customer Order Management process from start to finish, ensuring orders including special orders, installs and website orders are fulfilled to customer satisfaction.

As a liaison between customers, the Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents, you will