Order Entry Associate

Rippling; Vaughan; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Salary $45,000–$50,000 CAD/yr

Extended Benefits Plan (Vision/Dental/

Team events and recognition

Job summary

CMP, a global manufacturing company, seeks an Order Entry Associate for our Vaughan, ON location. You will act as a liaison with internal and external customers, handling orders, pricing, stock inquiries and basic shipments, while ensuring accuracy and timely resolutions.

The role emphasizes CRM/ERP familiarity, e-commerce support, and a strong customer-service mindset. Hybrid schedule with office presence required; solid benefits accompany this position.

Qualifications

• 1-3 years of Order Entry in a manufacturing environment, preferably in marine industry.
• 1-3 years of experience in E-Commerce portals, order processing, invoices, cancellations and changes.
• 1-3 years of experience in preparing credit authorizations and Return Goods Authorizations (RGA).
• Experience troubleshooting and investigating customer complaints, managing database records, and drafting status reports on customer service issues.

Responsibilities

• Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.
• Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
• Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner.
• Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
• Thorough knowledge of CMP products to provide product pricing and stock inquiries.

Skills

Customer service

Communication skills

Phone etiquette

Problem solving

Education

BSc degree in Business Administration or relevant field

Tools

Infor Visual (ERP)

CRM systems

Microsoft Office

Job description

(CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster.

We are seeking an Order Entry Associate to join the team in our Vaughan, ON location. The Order Entry Associate will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

BENEFITS

• Salary - $45,000 to $50,000 per year based on experience
• Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
• Performance, Education & Referral Programs
• Quarterly town halls, summer BBQ’s, quarterly pizza lunch and Winter Holiday Party
• And much more!

RESPONSIBILITIES

• Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.
• Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
• Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner.
• Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
• Thorough knowledge of CMP products to provide product pricing and stock inquiries.
• Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
• Daily review of new and open tickets in the CRM.
• Review prepayment orders to ensure orders are paid promptly prior to release.
• Partner with the sales team ensuring high levels of customer satisfaction.
• Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience.
• Work with the production teams to ensure backorders are communicated to the customer.
• Assist Account Receivable with short payments on customer orders.
• Build sustainable relationships of trust through open and interactive communication with internal customers.
• Provide Certificate of Insurance and Certificates of Origin to customers as needed.
• Oversee daily the Customer Ship to Validation process.
• Filing as required.
• Answer reception calls.
• Promote safe work practices as outlined within your local Provincial (Canada) or State (USA) regulations.
• Follow company and departmental policy and procedures.

• Participate in 1-1 meetings with Vice President, Sales – Distribution, OEM & Contract Manufacturing or Team Lead
• Prepare annual goals and objectives.
• Participate in team meetings as required or requested.
• Participate in job-related continuing education courses.
• Contribute to the team spirit of cooperativeness.

REQUIREMENTS

• 1- 3 years of Order Entry in a manufacturing environment, preferable in the marine industry.
• 1-3 years of experience in in E-Commerce portals, order processing, invoices, cancellations and changes
• 1-3 years of experience in preparing credit authorizations and Return Goods Authorizations (RGA)
• 1-3 years of experience in troubleshooting and investigating customer complaints, managing database records, and drafting status reports on customer service issues
• BSc degree in Business Administration or relevant field or equivalent work experience.
• Knowledge of CRM systems and ERP (Infor Visual is an asset), proficient at Microsoft Office/Software.
• Excellent phone etiquette, verbal, written and interpersonal skills.
• Customer Service training programs would be an asset.

HOURS

• 8:00 m – 4:30 pm, Monday to Friday
• Hybrid – 6 months in the office before transitioning to a hybrid position

Please note: All job postings at CMP are aimed at filling existing vacancies within our organization. CMP may utilize artificial intelligence (AI) tools as part of the applicant screening process. However, our Talent Acquisition Specialist will also review applications to ensure a fair and comprehensive assessment.

This posting and any related applicant information will be retained for three years in accordance with provincial or state regulations. CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work. We welcome applications from candidates with disabilities and provide accommodations upon request for those participating in all aspects of the selection process. To request accommodations, please contact our Human Resources Department.

We thank all applicants for their interest and advise that only those selected for an interview will be contacted.