Order Fulfillment Associate

Emco Sorel; Grande Prairie; On-site; CAD 36,000 - 43,000; Full time

Job summary

EMCO Corporation is seeking an Order Fulfillment Associate to play a key role in our customer experience by accurately picking and packing orders, confirming digital orders, and communicating shortages. You will maintain a clean counter sales area and support sales teammates to ensure top‑notch service.

Additional duties include monitoring orders for timely confirmation, loading customers, and finalizing paperwork.

Qualifications

• Grade 12 diploma or equivalent.
• Great attention to detail.
• Outstanding customer service and verbal communication skills.
• Excellent relationship building skills with customers, vendors, and teammates.
• Ability to learn and operate the applicable software system used to process orders.
• Experience working in a fast-paced environment.
• Ability to learn how to operate material handling equipment.
• Possess a strong work ethic and a high standard of integrity.
• Ability to work well independently and in a team setting.
• Previous customer service or warehouse experience preferred.

Responsibilities

• Monitor digital orders to ensure they are confirmed and picked in a timely fashion.
• Use great attention to detail to accurately pick and pack orders.
• Drive sales growth through excellence in your role and building relationships with customers at each interaction.
• Assist teammates in servicing customers at the counter.
• Inform the buyer when stocks levels are low or when you encounter a discrepancy.
• Perform other tasks as requested by your supervisor or the Profit Centre Manager.

Skills

Attention to detail

Customer service

Verbal communication

Relationship building

Software knowledge

Fast-paced environment

Team player

Independent work

Education

Grade 12 diploma or equivalent

Tools

Order processing software

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time
• Opportunity for advancement

Job Description

As an Order Fulfillment Associate, you will play a key role in our customers experience, by accurately picking and packing orders and providing clear communication. You will confirm digital orders before preparing them for pick up, and contact customers about any shortages. As a member of our counter team, you will help to maintain, stock, and keep a clean counter sales area to provide the highest level of customer service. In addition, you will provide support to our sales teammates and at times will be called upon to help load customers and finalize paperwork.

Additional duties will include:

• Monitor digital orders to ensure they are confirmed and picked in a timely fashion
• Use great attention to detail to accurately pick and pack orders
• Drive sales growth through excellence in your roleand building relationships with customers at each interaction
• Assist teammates in servicing customers at the counter
• Inform the buyer when stocks levels are low or when you encounter a discrepancy
• Perform other tasks as requested by your supervisor orthe Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent
• Great attention to detail
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Previous customer service or warehouse experience preferred

Additional Information

Salary Range $39520

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.