order clerk - customer services

YAMAHA CANADA MUSIC LTD.; Toronto; On-site; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Free parking available

Job summary

YAMAHA CANADA MUSIC LTD. is seeking a customer service representative to handle written and oral inquiries at our Scarborough location. The role involves addressing customer concerns, providing information on services, processing refunds/credits, and explaining service costs.

The ideal candidate will have a 1–2 year college diploma, strong MS Excel/Word skills, and experience in a fast-paced environment. This on-site position offers stability and opportunities in a large entertainment and

Qualifications

• College credential in a related field.
• Experience in a call centre or customer service is preferred.
• Ability to work in a fast-paced environment.
• Proficiency with MS Excel and MS Word.

Responsibilities

• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Obtain and examine information to assess client feedback and inquiries.
• Provide information to clients in a timely manner.

Skills

Customer service

Multitasking

MS Excel

MS Word

MS Windows

Internet

Education

College diploma (1–2 years)

Tools

SAP (FI/CO / HR / MM / OT SD)

MS Excel

MS Word

MS Windows

Job description

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Job details

• Location 135 Milner Ave Scarborough , ON M1S 3R1
• Salary 50,000 to 52,000 annually (To be negotiated) / 37.5 hours per week
• Terms of employment Term or contract Full time
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Windows
• MS Word
• SAP (FI/CO / HR / MM / OT SD)

Type of experience

• Call centre

Area of work experience

• Marketing

Specialization/experience (business sales and services)

• Distribution

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitaskQuick learner
• Paramedical services coverage
• Registered Retirement Savings Plan (RRSP)

Long term benefits

Other benefits

• Free parking available

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-11-20

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

YAMAHA CANADA MUSIC LTD.

• Arts, entertainment and recreation
• 1job posting advertised
• Large business(between 100 and 500 employees)