Order Admin Support Coordinator

SUNPAN; Toronto; On-site; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Generous Paid Time Off

RRSP Matching

Health Spending Account

Comprehensive Extended Health Care

Exclusive Employee Discounts

On-Site Parking

Team Building & Social Events

Job summary

A leading support services provider is looking for an Order Admin Support Coordinator in Toronto. The role involves ensuring efficient order processing, delivering exceptional customer service, and managing front desk reception duties. Candidates should have a minimum of 3 years of relevant experience, preferably with front desk experience. This position offers a compensation range of CA$60,000 – CA$68,000 per year along with various benefits including paid time off and health coverage.

Qualifications

• Minimum 3 years of relevant experience.
• Front desk reception experience is an asset.
• Excellent verbal, written, and communication skills.

Responsibilities

• Ensure accurate order processing and exceptional customer service.
• Monitor the full order lifecycle to ensure customer requirements are met.
• Resolve customer complaints and conflicts with patience and courtesy.

Skills

MS Office Applications

Verbal communication

Written communication

Interpersonal skills

Job description

Join to apply for the Order Admin Support Coordinator role at SUNPAN

Base pay range

CA$60,000.00/yr - CA$68,000.00/yr

This position is based on-site at our Scarborough location (875 Middlefield Rd) and requires regular in-person attendance, 5 days per week.

Job Summary

The Order Admin Support Coordinator ensures accurate order processing and exceptional customer service while providing flexible coveragecrm" for the front reception desk and other administrative tasks. This role responds to inquiries across multiple channels, resolves issues professionally, and supports smooth operations during team absences.

About The Role

• Maintaining accounts in assigned territories
• Responding to incoming calls, emails and inquiries from customers
• Monitor the full order lifecycle to ensure all customer requirements are met.
• Monitor orders from entry to delivery, proactively addressing delays or issues with warehouse or shipping teams.
• Follow up on outstanding and backordered items on existing orders.
• Responsible for payment collection through Credit Cards, wires, and cheques
• Adhering to front desk reception duties: answering and directing phone calls, welcoming and assisting visitors and clients, and handling any inquiries.
• Performing general administrative tasks, such as filing, data entry and managing office supplies.
• Resolving customer complaints and conflicts with patience and courtesy
• Researching and reviewing accounts information for accuracy
• Coordinating and interacting with other department personnel as required
• Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
• Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management Tobias?

Let's Talk About You

• Minimum 3 years of relevant experience
• Front desk reception experience is an asset
• Proficient in MS Office Applications
• Excellent verbal, written and communication skills
• Strong interpersonal skills
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Compensation: $25/h + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position is between $60,000 - $68,0000

Benefits We Offer

• Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
• RRSP Matching– Helping you plan for a secure future.
• Health Spending Account–.adapter... oh no! Let's keep it: Extra flexibility for your health and wellness needs.
• Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
• Exclusive Employee Discounts– Save on products you love.
• On-Site Parking– Convenient access (if applicable).
• A Certified Great Place to Work– Proudly recognized for 4 years in a row!
• Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Batu? oh sorry. Let's keep it as original: In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that artista? (values? do not). Sorry.