Oracle Cloud AMS Delivery Lead

Jobgether; Canada; Remote; CAD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote-first Canada

Full-time employment

Occasional client travel

Industry variety exposure

Zusammenfassung

Jobgether, on behalf of a partner company, seeks an Oracle Cloud AMS Delivery Lead based in Canada. You will oversee end-to-end AMS delivery in a remote-first setup, ensuring SLAs are met and client satisfaction remains high.

You will coordinate with functional consultants and technical teams, manage releases, and drive continuous improvement through automation and AI. You will mentor a team of AMS consultants, manage engagement scope and staffing, and report on performance to senior

Qualifikationen

• Demonstrated experience leading Oracle Cloud AMS or production support engagements.
• Strong service delivery management, SLA governance, and continuous improvement experience.
• Experience mentoring teams of functional consultants and owning client relationships.

Aufgaben

• Own end-to-end delivery of Oracle Cloud AMS engagements, ensuring SLAs and client satisfaction.
• Lead, mentor, and develop a team of AMS functional consultants.
• Act as primary escalation point for complex issues and coordinate cross-functional teams.
• Manage client relationships, conduct service reviews, and report SLA performance.
• Oversee quarterly Oracle Cloud release testing and manage rollout risks.
• Manage engagement scope, staffing, workload, and resource allocation.
• Identify recurring issues and drive process improvements and automation.
• Support commercial management including change scope and renewals.
• Stay informed on Oracle Cloud updates and prepare the team for new features.
• Contribute to service delivery evolution through AI and accelerators.

Kenntnisse

Oracle Cloud AMS

Leadership

SLA governance

Client relationship management

Team mentoring

Issue escalation

Stakeholder communication

Delivery management

Automation & AI

Release testing

Problem solving

Ausbildung

Bachelor's degree or equivalent experience

Tools

Oracle Cloud

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Oracle Cloud AMS Delivery Lead based in Canada.

This is an opportunity to lead end-to-end Oracle Cloud Application Management Services (AMS) delivery in a remote-first environment.
You will oversee service performance, ensure contractual commitments are met, and build strong, long-term relationships with clients.
Working closely with functional consultants and technical teams, you will guide issue resolution, manage priorities, and maintain high standards of service quality.
The role combines people leadership, client engagement, operational oversight, and continuous improvement across Oracle Cloud environments.
You will also coordinate quarterly release testing and help clients adopt new capabilities while managing implementation risks.
With exposure to varied industries and business challenges, you will contribute to service innovation through automation, AI, and delivery improvements.
This position offers meaningful ownership, close collaboration with decision-makers, and opportunities to shape the growth of a managed services practice.

Accountabilities

• Own the end-to-end delivery of Oracle Cloud AMS engagements, ensuring service-level agreements (SLAs), performance targets, and client satisfaction objectives are consistently achieved.


• Lead, mentor, and develop a team of AMS functional consultants, providing technical guidance, coaching, and quality oversight across incidents, service requests, and enhancements.


• Act as the primary escalation point for complex or high-priority issues, coordinating functional and technical teams to ensure timely resolution.


• Manage client relationships at the engagement level, lead regular service reviews, and report on SLA performance, ticket trends, and continuous improvement initiatives.


• Oversee quarterly Oracle Cloud release testing across supported clients, coordinating regression testing, communicating potential impacts, and managing rollout risks.


• Manage engagement scope, team staffing, workload distribution, and resource allocation to maintain appropriate service coverage and responsiveness.


• Identify recurring support issues and translate findings into recommendations for process improvements, automation, and system enhancements.


• Support the commercial management of AMS engagements, including change request scoping, contract renewals, and identification of potential expansion opportunities.


• Stay informed about Oracle Cloud quarterly updates and emerging functionality, ensuring the team is prepared to support new features and capabilities.


• Contribute to the evolution of service delivery through AI, automation, and proprietary accelerators designed to improve quality and efficiency.

Requirements:

• Bachelor's degree in Business, Finance, Information Technology, or a related field, or equivalent professional experience.


• Demonstrated experience leading or managing Oracle Cloud AMS or production support engagements, including team leadership responsibilities.


• Strong background in service delivery management, SLA governance, and continuous improvement within a support environment.


• Experience managing, mentoring, or coaching teams of functional consultants.


• Proven ability to own client relationships and lead service review meetings with client stakeholders.


• Strong troubleshooting and root cause analysis capabilities, with sound judgment when prioritizing competing demands.


• Excellent communication and stakeholder management skills, including the ability to explain technical issues and resolutions to both technical teams and executive audiences.


• Collaborative, solution-oriented leadership style, with a strong sense of ownership, accountability, and commitment to service quality.


• Nice to have: Oracle Cloud certification.

Benefits:

• Remote-first work arrangement across Canada.


• Full-time employment.


• Occasional client travel, with opportunities for in-person collaboration during key sessions and team events.


• Opportunity to work alongside experienced Oracle Cloud professionals on varied client engagements across industries.


• Meaningful ownership of service delivery and direct collaboration with clients and senior leaders.


• Opportunities for professional growth, leadership development, and increased responsibility as the practice expands.


• Exposure to AI, automation, and proprietary tools designed to improve Oracle Cloud delivery.


• A collaborative work culture emphasizing transparency, innovation, accountability, and high standards.