Operations Team Member

Gateway Services Inc.; Guelph; On-site; CAD 32,000 - 52,000; Full time

Job summary

A pet services company in Guelph, Ontario is looking for a full-time Operations Team Member. This entry-level position involves the compassionate operation of crematory services, including the handling of deceased pets and maintaining safety protocols. Candidates should possess a high school diploma and have at least 12 months of service industry experience. A passion for pets and strong communication skills are essential.

Qualifications

• 12 months experience in a service industry required.
• Valid Driver License may be required.
• Minimum of 12 months experience in a service industry.
• Valid Driver License may be required.

Responsibilities

• Operate the retort and package cremated remains.
• Maintain daily cremation goals with compassion.
• Monitor and maintain equipment operations.
• Perform cleaning and housekeeping duties.
• Follow safety procedures regarding hazardous materials.
• Follow safety procedures to protect staff.
• Other duties as assigned.

Skills

Passion for Pets

Customer Focus

Problem Solving

Team Player

Time Management

Attention to Detail

Time management

Relationship building

Safety awareness

Attention to detail

Education

High school diploma or equivalent

12 months service industry experience

Valid Driver License

Job description

Operations Team Member

Reporting into the Operations Care Center Manager, this role is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains. The position works with a close-knit team within a care center.

This role is specifically for a dayshift crematory operations team member.

Duties & Responsibilities

• Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or other required tasks.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, make adjustments as needed, and submit maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures, including machines that grind bones into powder.
• Follow safety procedures to protect yourself and others from exposure to hazardous materials or dust particles.
• Other duties as assigned.

Education, Training & Qualifications

• High school diploma or equivalent.
• Minimum of 12 months experience in a service industry.
• Valid Driver License may be required.

Skills & Abilities

• Passion for Pets - Caring, patient, kind, and empathetic.
• Customer Focus - Prioritize quality, safety, and ethics.
• Problem Solving – Developing solutions and quick thinking.
• Proven team player who is flexible and adaptable.
• Energetic, self‑motivated, and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Safety – Committed to working in a safe environment, e.g., OSHA.
• Strong attention to detail.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Regular lifting/moving 100+ lbs.
• Regular exposure to elevated noise levels.
• Regular exposure to elevated heat levels.
• Regular handling of deceased pets.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Management and Manufacturing

Industries

• Veterinary Services