Operations Team Lead

Probus Logistics Inc.; Markham; On-site; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Company Events

Dental care

Extended Health Care

On-site parking

Job summary

Probus Logistics Inc. in Markham, Ontario is seeking an Operations Team Lead to coordinate day-to-day activities for Retail/E-comm clients. You will steer a team, ensure accurate receipt and delivery of 3PL goods, and optimize workflows and staffing.

This role requires strong GMP awareness, safety training, and leadership to drive performance, coach staff, track attendance, and maintain strong client relations on-site.

Qualifications

• High school diploma or relevant experience in logistics.
• Certification operating MHE (reach, dock stocker, counterbalance, etc.).
• Supervisor experience in GMP regulated environment preferred.

Responsibilities

• Lead team in day-to-day activities for Retail/E-comm clients.
• Oversee access control and attendance for payroll accuracy.
• Ensure GMP, SOPs and Health and Safety compliance.
• Manage orders and ensure timely shipping/receiving.
• Train and develop team members; mentor staff.
• Maintain client communications and vendor coordination.
• Provide on-site response for after-hours alarms and temperature control if needed.
• Maintain accurate material handling and loading/unloading tasks.
• Perform additional operational/leadership tasks as required.

Skills

Leadership

Communication

GMP knowledge

Organization

Problem-solving

Customer service

Education

High school Diploma

MHE certification

Tools

MS Office Suite

Excel

Job description

The Operations Team Lead in conjunction with the Operations Management team, plans and coordinates the operations of Probus Logistics Inc. focusing on Retail / E-comm clients. Duties and responsibilities include assisting in overseeing daily operations, ensuring accurate and timely receipt and delivery of 3PL goods, and planning the use of systems and people of your team.

Essential Functions and Accountabilities

• Lead team members in all day-to-day and delegate tasks as required work activities for Retail/E-comm clients, and all other clients as needed.
• Responsible for employee, temporary worker, visitor, and vendor access to the building ensuring that everyone is verified and appropriately signed into probus Logistics attendance management systems prior to providing access to company premises.
• Leads by example and establishes respectful and collaborative team environment for all.
• Responsible for ensuring all team members are aware of and follow all GMP, SOP’s and Health and Safety requirements. Ensure all team members have completed the appropriate training and are proficient in workflow to ensure accurate and timely work product completion.
• Accountable for supporting the management of the order decks; ensuring all orders are correct, accurate and completed within established timelines. Leads workflow to ensure team members are shipping and receiving accurately.
• Train, coach, and develop team members on all work activities.
• Ensures accurate attendance tracking for accurate payroll management of all team members.
• Contributes towards continuous improvement of Company Operations processes and systems
• Able to develop good working relationships with clients. Communicates with clients as required.
• Work with vendor to ensure operational expectations are met.
• May be responsible for providing on-site response for after-hours emergency alarms issues and temperature control issues.
• Accurately maintains the warehouse associate duties for moving materials and the loading/unloading of materials onto or from vehicles manually and utilizing material handling equipment (receive, store, pack, and ship).
• Perform any additional Operational, Analytical and/or Leadership tasks as needed by the Company.

Qualifications

Education:

• Highschool Diploma and or relevant experience to the role
• Certification operating (MHE) material handling equipment required (i.e., reach, dock stocker, counterbalance, clamp, walkie, order picker).

Experience:

• Previous work experience as a Supervisor in a GMP regulated environment preferred.

Core Competencies:

• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
• Good knowledge of GMP regulations, occupational health and safety and employment standards legislation, and of common workplace hazards and associated controls (Bill C45).
• Experience in a pharmaceutical distribution centre is considered an asset.
• Strong problem-solving and decision-making skills in a team environment.
• Understands company operations, and cost structures.
• Good computer skills, including proficiency with MS Office Suite (advanced Excel). Familiarity with backup and recovery software and methodologies.
• Strong customer service orientation with a dedicated commitment to providing superior, timely customer service.
• Highly organized with the ability to prioritize and multi-task.
• Works well under pressure and in a time sensitive environment.
• Strong attention to detail.
• Ability to exercise initiative, sound judgement and decision making within the scope of authority.
• Sets the example for team cooperation, inclusive and respectful work environment for all.
• Able to work various shifts when required.
• Physical Job requirement (Walking, standing, sitting, lift floor to waist, lift waist to shoulder, stair climbing, ability to use hands)
• Repetitive Movements and Exposure (Bending or Twisting - back, neck, wrist and waist)
• Chemical Exposure: None
• Operating Motorized Vehicle: None
• Shoulder Activity (Above/Below - Pushing and Pulling

Job Type: Full-Time, Permanent

Compensation: CA$25.00 per hour

• Company Events
• Dental care
• Extended Health Care
• On-site parking

** This role is a new opening role (filling for 2 spots) and is expected to report to the office, in person - not a remote or a hybrid position.

• ** We do not use (after LinkedIn Posting) artificial intelligence during the hiring process.