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Operations Team Lead

SeaFirst Insurance Brokers Ltd.

Central Saanich

On-site

CAD 52,000 - 55,000

Full time

5 days ago

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Job summary

A leading insurance brokerage in Canada is seeking an Operations Team Lead to oversee their administration department. The ideal candidate will manage operations, support team training, and maintain high client service standards. This full-time role offers competitive compensation, opportunity for growth, and an enriching work environment focused on community service.

Benefits

RRSP & TFSA program with employer matched contributions

Extended health & dental care

Employee and family assistance program

Tuition reimbursement for career growth

Discounted Costco Membership

Qualifications

Minimum one year experience in administration or office management.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Strong written communication and editing skills.

Responsibilities

Manage the operations of the administration department.
Ensure high client service levels across the team.
Support development of team members through training.

Skills

Communication

Organizational Skills

Analytical Skills

Problem-Solving

Interpersonal Skills

Tools

Microsoft Office Suite

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Are you interested in a career in Operations? If so, we’d love to talk to you!

SeaFirst Insurance Brokers are insurance specialists. Our rapidly growing company has been providing our clients with the finest in general insurance services for over 40 years. We are proud to be the largest general insurance brokers on the Saanich Peninsula, with offices in Brentwood Bay, Saanichton, Sidney, Oak Bay, Westshore, and Salt Spring Island. It is our philosophy to provide our clients with professional service, while at the same time maintaining a positive work environment for our employees.

We are looking for an experienced Operations Team Lead to provide direction and day-to-day oversight to our administration team!

If you are interested in working for a local, community-oriented insurance brokerage, please connect with us – we want to hear from you!

What You Will Do In The Role

Manage the operations of the administration department, including maintaining SOPs, scheduling team members, workload planning and prioritization, and assigning tasks
Support the continuous improvement of team members through training and development, coaching, providing feedback, and providing input into performance reviews
Assist in the overall management of SeaFirst offices, including purchasing and distributing office supplies, and scheduling office maintenance and other office activities
Ensure a high level of client service across the administration team and act as an escalation point for client inquiries or issues
Perform clerical and administrative duties to ensure the smooth and efficient operations of the office
Maintain SeaFirst’s phone system, manage telecommunications equipment, and onboard and offboard employees from the system
Manage SeaFirst’s key inventory, issuing and tracking keys and ensuring they are returned when employees depart the organization
Lead the social committee, monitoring the budget and coordinating meetings to plan and execute engaging social activities and company events throughout the year
Lead the occupational health and safety committee, ensuring that office inspections are completed on a regular cadence, meetings take place and meet quorum, and action items and incidents are followed up on

You Can Offer SeaFirst

A minimum of one year experience in administration or office management
Proficiency in Microsoft Office Suite of programs including Word, Excel, and Outlook
Strong written communication and editing skills and a high degree of accuracy
Professional, respectful, and effective communicator
Excellent interpersonal skills and a collaborative team player
Analytical and problem-solving skills
Experience planning, coordinating, and executing events
Keen attention to detail and deadlines
Effective planning, organizational, coordination, and time management skills
Accountable, self-motivated, and able to work effectively without direct supervision
Cultural awareness and sensitivity

We Offer Employees

RRSP & TFSA program with employer matched contributions
Extended health & dental care
Health Spending Account & Lifestyle Spending Account
Employee and family assistance program with comprehensive Mental Health services
Career growth opportunities, backed up by tuition reimbursement
Discounted Costco Membership

Where And When You Will Work

Brentwood Bay Office with regular travel to other Seafirst office locations
Monday to Friday, 8:30am – 5:00pm
Permanent, Full-time employment (40 hrs/week)

Application Information

Please apply by submitting your resume and cover letter. If you are interested in viewing the full job description, please click here.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

This posting will remain open until filled.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Insurance

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