Operations Team Lead

SeaFirst Insurance Brokers Ltd.; Central Saanich; On-site; CAD 55,000 - 75,000; Full time

Job summary

SeaFirst Insurance Brokers Ltd. is seeking an experienced Operations Team Lead to manage the administration team at their Brentwood Bay office. This role includes overseeing operations, providing training, and ensuring high-quality client service. A professional, community-oriented workplace is fostered, with opportunities for career growth and participation in a supportive environment.

Benefits

RRSP & TFSA program with employer matched contributions

Extended health & dental care

Health Spending Account & Lifestyle Spending Account

Employee and family assistance program

Career growth opportunities with tuition reimbursement

Discounted Costco Membership

Qualifications

• A minimum of one year experience in administration or office management required.
• Proficiency in Microsoft Office Suite is essential.
• Strong written communication and editing skills with high accuracy.

Responsibilities

• Manage operations of the administration department, including scheduling and task assignments.
• Support team training and development through coaching and feedback.
• Ensure high level of client service and oversee client inquiries.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Planning and coordination

Tools

Microsoft Office

Job description

Are you interested in a career in Operations? If so, we’d love to talk to you!

SeaFirst Insurance Brokers are insurance specialists. Our rapidly growing company has been providing our clients with the finest in general insurance services for over 40 years. We are proud to be the largest general insurance brokers on the Saanich Peninsula, with offices in Brentwood Bay, Saanichton, Sidney, Oak Bay, Westshore, and Salt Spring Island. It is our philosophy to provide our clients with professional service, while at the same time maintaining a positive work environment for our employees.

We are looking for an experienced Operations Team Lead to provide direction and day-to-day oversight to our administration team!

If you are interested in working for a local, community-oriented insurance brokerage, please connect with us – we want to hear from you!

What You Will Do In The Role

• Manage the operations of the administration department, including maintaining SOPs, scheduling team members, workload planning and prioritization, and assigning tasks
• Support the continuous improvement of team members through training and development, coaching, providing feedback, and providing input into performance reviews
• Assist in the overall management of SeaFirst offices, including purchasing and distributing office supplies, and scheduling office maintenance and other office activities
• Ensure a high level of client service across the administration team and act as an escalation point for client inquiries or issues
• Perform clerical and administrative duties to ensure the smooth and efficient operations of the office
• Maintain SeaFirst’s phone system, manage telecommunications equipment, and onboard and offboard employees from the system
• Manage SeaFirst’s key inventory, issuing and tracking keys and ensuring they are returned when employees depart the organization
• Lead the social committee, monitoring the budget and coordinating meetings to plan and execute engaging social activities and company events throughout the year
• Lead the occupational health and safety committee, ensuring that office inspections are completed on a regular cadence, meetings take place and meet quorum, and action items and incidents are followed up on
  
  

You Can Offer SeaFirst

• A minimum of one year experience in administration or office management
• Proficiency in Microsoft Office Suite of programs including Word, Excel, and Outlook
• Strong written communication and editing skills and a high degree of accuracy
• Professional, respectful, and effective communicator
• Excellent interpersonal skills and a collaborative team player
• Analytical and problem-solving skills
• Experience planning, coordinating, and executing events
• Keen attention to detail and deadlines
• Effective planning, organizational, coordination, and time management skills
• Accountable, self-motivated, and able to work effectively without direct supervision
• Cultural awareness and sensitivity
  
  

We Offer Employees

• RRSP & TFSA program with employer matched contributions
• Extended health & dental care
• Health Spending Account & Lifestyle Spending Account
• Employee and family assistance program with comprehensive Mental Health services
• Career growth opportunities, backed up by tuition reimbursement
• Discounted Costco Membership
  
  

Where And When You Will Work

• Brentwood Bay Office with regular travel to other Seafirst office locations
• Monday to Friday, 8:30am – 5:00pm
• Permanent, Full-time employment (40 hrs/week)
  
  

Application Information

Please apply by submitting your resume and cover letter. If you are interested in viewing the full job description, please click here.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

This posting will remain open until filled.