Operations Support Technician

360.Agency; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Job summary

360.Agency, located in Montreal, is seeking a Support OPS Technician to join its Operations team. This role involves configuring and troubleshooting technical issues related to automotive inventory management and CRM tools.

The ideal candidate should possess excellent problem-solving skills, have a customer-centric approach, and be bilingual in French and English. Responsibilities include support ticket analysis, third-party management, and internal coordination for new website launches.

Join our fast-growing team and make a significant impact!

Qualifications

• Great customer-service skills required.
• Excel in problem solving and autonomous learning.
• Exceptional oral/written communication in French and English.

Responsibilities

• Analyze support tickets using Jira Service Desk.
• Debugging and escalate issues as needed.
• Manage customer domain names and SSL certificates.

Skills

Customer-service skills

Problem solving

Analytical skills

Communication in French and English

Tools

Jira Service Desk

Confluence

Apache

Nginx

Job description

Description

Looking to grow your career where your technical skills and customer focus make a real impact within a fast‑growing innovative company? Join the 360.Agency team! We’re experts in creating web and marketing solutions designed for Canadian automotive dealers. 360.Agency is looking for a Support OPS Technician. In this role, you will be part of the Operations team and will be responsible for configuring and troubleshooting technical issues on our products and services (automotive inventory management, CRM tools, etc.) for dealership clients. This is not an IT helpdesk role — it’s an operational position focused on optimizing our platforms and ensuring a seamless client experience. If you enjoy tackling challenges and working in a dynamic environment in the heart of Griffintown, this opportunity is for you.

Main Tasks And Responsibilities

• Support Ticket Analysis (Jira Service Desk software)
• Debugging
• Use of existing documentation (Confluence tool) and adding contributions as needed
• Escalation if necessary
• Third parties management (Rogers, Kijiji, AutoTrader, CarGurus, Facebook Marketplace, LesPac etc.)
• Configuration of customized tools developed by the company for new customers
• Internal coordination for new website launches
• Apache / Nginx configuration
• Customer domain name and SSL certificate management
• Active participation in the continuous improvement of team processes
• Support other team members in their daily tasks and help them develop their skills
• Perform any other duties related to the position that will be assigned to you
• Please note that after the 6-month training period, each employee is added to the 24‑hour extended support rotation. The candidate can complete up to 26 rotations (weeks) throughout the year depending on the number of technical operations in the rotation list. Additional compensation will be paid for each rotation made.

Required Qualifications

• Great customer-service skills
• Excel in problem solving
• Autonomous, desire to learn
• Exceptional oral and written communication, both in French and English
• Able to learn quickly and easily
• Strong analytical skills
• Organized, with a sense of priorities
• Adaptability and flexibility
• Strong team spirit