Operations Support Technician

360.Agency Inc.; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

360.Agency Inc. in Montreal is seeking a Support OPS Technician to join their Operations team. This role involves troubleshooting technical issues and configuring tools tailored for dealership clients, ensuring a seamless client experience.

Ideal candidates will have excellent problem-solving skills, be fluent in both French and English, and show adaptability in a dynamic work environment. The position includes active participation in team improvement processes and responsibilities related to the website management.

Qualifications

• Ability to troubleshoot technical issues effectively.
• Must be autonomous with a strong desire to learn.
• Exceptional oral and written communication in French and English.

Responsibilities

• Analyze support tickets using Jira Service Desk.
• Configure customized tools and manage customer websites.
• Participate in the continuous improvement of team processes.

Skills

Problem solving

Communication (French and English)

Analytical skills

Organization

Team spirit

Tools

Jira Service Desk

Confluence

Job description

Looking to grow your career where your technical skills and customer focus make a real impact within a fast-growing innovative company?

Join the 360.Agency team! We’re experts in creating web and marketing solutions designed for Canadian automotive dealers.

360.Agency is looking for a Support OPS Technician.

In this role, you will be part of the Operations team and will be responsible for configuring and troubleshooting technical issues on our products and services (automotive inventory management, CRM tools, etc.) for dealership clients. This is not an IT helpdesk role — it’s an operational position focused on optimizing our platforms and ensuring a seamless client experience. If you enjoy tackling challenges and working in a dynamic environment in the heart of Griffintown, this opportunity is for you!

Responsibilities

• Support Ticket Analysis (Jira Service Desk software)
  • Debugging
  • Use of existing documentation (Confluence tool) and adding contributions as needed
  • Escalation if necessary
• Configuration of customized tools developed by the company for new customers
• Internal coordination for new website launches
• Apache / Nginx configuration
• Customer domain name and SSL certificate management
• Active participation in the continuous improvement of team processes
• Support other team members in their daily tasks and help them develop their skills
• Perform any other duties related to the position that will be assigned to you
• After the 6‑month training period, each employee is added to the 24‑hour extended support rotation. The candidate can complete up to 26 rotations (weeks) throughout the year depending on the number of technical operations in the rotation list. Additional compensation will be paid for each rotation made.

Skills & Qualifications

• Excel in problem solving
• Autonomous, desire to learn
• Exceptional oral and written communication, both in French and English
• Able to learn quickly and easily
• Strong analytical skills
• Organized, with a sense of priorities
• Adaptability and flexibility
• Strong team spirit