Operations Support Specialist

Jeppesen ForeFlight, Inc.

Montreal (administrative region)

Hybrid

CAD 70,000 - 100,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Life and AD&D insurance

Health care spending account

Disability insurance

Virtual health

Fitness reimbursement program

RRSP retirement plans

3 weeks of PTO for new hires

Employee Assistance Program

Volunteer days (2 days)

Flight stipend

Job summary

Jeppesen ForeFlight, Inc. in Montreal is seeking an Operations Support Specialist to join our international team.

This hybrid role requires strong technical support, Linux administration, and experience with Python, AWS, and Git to manage production systems and crew planning tools. You will collaborate with System Experts and Service Delivery Managers, ensure SLA-aligned support, and maintain server installations while guiding customers through patches and upgrades.

Qualifications

3+ years in software development or advanced technical support role.
Good knowledge in Python language.
Good knowledge of Unix and/or Linux.
Good knowledge with shell scripting.
Familiar with AWS concepts.
Good knowledge in version control systems such as Git.
Fluency in English language.

Responsibilities

Become an authority on several production system installations and manage technical aspects of the applications.
Provide advanced technical support, in relation to the SLA(s), for the Crew portfolio focusing on crew planning products.
Assist the client with knowledge injections, proactive problem solving and daily management of the production installation.
Maintain Linux installations on company servers and recommend patches/upgrades to clients.
Work with system requirements with internal and external stakeholders.

Skills

Python

Unix/Linux

Shell scripting

AWS

English fluency

Software development

Technical support

Education

Bachelor's degree or equivalent in a technical field

Tools

Git

Job description

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Hybrid role based in Montreal, Canada.
We are currently looking for a Operations Support Specialist for our office in Montreal, to join an international environment with a team of like-minded system experts in a leading edge expanding software company.
The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities

Become an authority on several production system installations in terms of managing the technical aspects of the applications.
Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products.
Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
Work with System requirements with internal and external stakeholders

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2-3 days a week. This is at the hiring team’s discretion and could potentially change in the future.
Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience)

3+ years in software development or advanced technical support role
Good knowledge in Python language
Good knowledge of Unix and/or Linux
Good knowledge with shell scripting
Familiar with AWS concepts
Good knowledge in version control systems such as Git
Fluency in English language

Preferred Qualifications (Desired Skills/Experience)

5+ years in software development or advanced technical support role
Particular interest in technical problem solving
Experience with AWS
Experience with RAVE
Strong programming skills
Knowledge of Kubernetes is beneficial
Customer relationship experience is advantageous
Highly responsible, able to take ownership of issues
Strong technical & analytical aptitude
Able to work independently and within a team

Typical Education/Experience
Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters or equivalent work experience.

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

About Jeppesen ForeFlight

Why You Should Join: (Canada)

Benefits

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents
Employer paid life and AD&D insurance
A health care spending account
Short and long term disability insurance
Virtual health
Fitness reimbursement program
DPSP and RRSP retirement plans
3 weeks of PTO for new hires
Employee Assistance Program
2 days off to volunteer annually (effective in 2026)
Employee referral program (effective in 2026)
Flight rewards and flight stipend (effective in 2026)