Operations Support Specialist

Ultipro; Montreal; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health coverage

RRSP retirement plan

PTO 3 weeks for new hires

Volunteer days (2 days yearly)

Flight rewards program

Job summary

Jeppesen ForeFlight is seeking an Operations Support Specialist in Montreal for a hybrid role. You will become an authority on production system installations and provide advanced technical support for crew planning products.

You will maintain Linux servers and collaborate with stakeholders to define system requirements. Required: 3+ years in software development or advanced technical support, Python, Unix/Linux, shell scripting, AWS concepts, Git, and English fluency.

Qualifications

• 3+ years in software development or advanced technical support.
• Strong knowledge of Python.
• Experience with Unix and/or Linux.
• Experience with shell scripting.
• Familiar with AWS concepts.
• Knowledge of Git/version control.
• Fluency in English.

Responsibilities

• Become an authority on several production system installations and manage technical aspects of the applications.
• Provide advanced technical support for the Crew portfolio focusing on crew planning products.
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation.
• Maintain Linux installations on company servers and advise on patches/upgrades.
• Collaborate with internal and external stakeholders to define system requirements.

Skills

Python

Unix/Linux

Shell scripting

AWS concepts

Git

English fluency

Education

Bachelor's/Master's degree or equivalent experience

Tools

Kubernetes

Job description

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Hybrid role based in Montreal, Canada.

We are currently looking for a Operations Support Specialist for our office in Montreal, to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.
• Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products.
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
• Work with System requirements with internal and external stakeholders

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2-3 days a week. This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 3+ years in software development or advanced technical support role
• Good knowledge in Python language
• Good knowledge of Unix and/or Linux
• Good knowledge with shell scripting
• Familiar with AWS concepts
• Good knowledge in version control systems such as Git
• Fluency in English language

Preferred Qualifications (Desired Skills/Experience):

• 5+ years in software development or advanced technical support role
• Particular interest in technical problem solving
• Experience with AWS
• Experience with RAVE
• Knowledge of Kubernetes is beneficial
• Customer relationship experience is advantageous
• Highly responsible, able to take ownership of issues
• Strong technical & analytical aptitude
• Able to work independently and within a team

Typical Education/Experience:

Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters or equivalent work experience.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join: (Canada)

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents
• Employer paid life and AD&D insurance
• A health care spending account
• Short and long term disability insurance
• Virtual health
• Fitness reimbursement program
• DPSP and RRSP retirement plans
• 3 weeks of PTO for new hires
• Employee Assistance Program
• 2 days off to volunteer annually (effective in 2026)
• Employee referral program (effective in 2026)
• Flight rewards and flight stipend (effective in 2026)