Operations Support Engineer

Digital Management Llc; Atherley; On-site; USD 50,000 - 85,000; Full time

Job summary

Join a forward-thinking company as an Operations Support Engineer, where you will play a crucial role in providing technical support and ensuring operational efficiency. This position involves working in a dynamic operations center environment, where you'll handle server administration and troubleshoot issues across various platforms. You'll have the opportunity to collaborate with a skilled team while contributing to the success of the organization. With a commitment to employee development and a culture that values contributions, this is a fantastic opportunity for those looking to grow their careers in IT support.

Benefits

Health and wellness programs

Professional development opportunities

Financial benefits

Employee recognition programs

Qualifications

• At least 3 years of operations support experience is required.
• Familiarity with various server and storage technologies is essential.

Responsibilities

• Provide first and second level technical support for customers.
• Administer Microsoft Server and Linux operating systems.
• Use data center monitoring tools to manage issues.

Skills

Technical Support

Microsoft Server 2012

Linux (RHEL, CentOS, Suse, Ubuntu)

Problem Triage

Data Center Monitoring Tools

Education

3+ years of operations support experience

1+ year of experience with federal agency or contractor

3+ years of IT experience

Tools

SCOM

IIS

Apache

WebLogic

JBOSS

Hyper-V

VMWare ESX

Commvault

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Operations Support Engineer to join us.

Duties and Responsibilities: The role involves providing first and second level technical support for a third shift, including customer help, problem triage, escalation, and communication within the team.

• Logging into servers and devices, primarily Microsoft Server 2012 and 2008, following documented instructions.
• Accessing data center devices and executing tasks based on run books.
• Triaging technical issues with technical aptitude.
• Administering Microsoft Server 2012, 2008 R2, and Linux (RHEL 6/7, CentOS, Suse, Ubuntu) operating systems, including restarts, patching, and troubleshooting.
• Communicating effectively with customers and data center staff via in person, phone, and email interactions.
• Following verbal instructions from technical personnel.
• Working collaboratively in an operations center environment.
• Opening and managing trouble calls, driving issues to resolution.
• Using data center monitoring tools like SCOM.
• Documenting procedures to improve operational efficiency.

Qualifications

Education and Experience:

• At least 3 years of operations support experience.
• Over 1 year of experience with a federal agency or contractor.
• More than 3 years of IT experience.

Additional Requirements:

• Successful completion of a Public Trust background check or clearance.
• Familiarity with IIS, Apache, WebLogic, JBOSS, Enterprise Storage (HP EVA, Hitachi), Microsoft Server Clustering, Hyper-V, VMWare ESX, Commvault, and ITIL Foundation Certification (plus additional certifications is a plus).

Citizenship: Must be a U.S. Citizen.

Physical Requirements: Yes

Location: Atlanta, GA

#LI-MS3

Working at DMI

DMI offers a diverse and rewarding work environment with various perks, including health and wellness programs, professional development, financial benefits, recognition, and more. We value our employees' talents and contributions, helping them achieve their goals and contributing to our company's success.

***************** No Agencies Please *****************

Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.