Operations Support Agent

Relevance; Saint-Anselme; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness expense reimburse.

Telework equipment

Job summary

Desjardins is seeking an administrative specialist to perform a variety of caisse-related operational tasks. You will input and validate data, reconcile reports, and liaise with Abonnées and colleagues to ensure accurate processing and timely follow-up with members.

The role requires at least two years of relevant experience, a high school diploma, and proficient French. The position offers a hybrid work arrangement, competitive compensation, and a pension plan.

Qualifications

• High school diploma required.
• Minimum two years of relevant experience.
• French language knowledge required.

Responsibilities

• Process and reconcile reports for caisse sectors and related activities.
• Input, validate, and save data in the system.
• Coordinate with Desjardins components and follow up with members and customers.
• Perform search requests and provide information per procedures.
• Handle filing and document management, including purging and storage.
• Take transactional and informational calls from AccèsD Contact Centre; propose solutions and ensure satisfaction.
• Ensure tasks are completed timely and per quality standards.
• Maintain security of transactions and operations per policies.

Skills

Data entry

Customer service

Action oriented

Customer focus

Drive results

Nimble learning

Situational adaptability

French proficiency

Education

High school diploma

Job description

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
• Input, validate, and save various data in the system.
• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
• Perform search requests; organize and produce requested information in accordance with established procedures.
• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)