Operations Support Agent

Desjardins Group; Hawkesbury; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual for operational activities related to caisse products and services. This role involves processing transactions, managing data entry, and ensuring customer satisfaction through effective communication. With a focus on quality and security, the successful candidate will thrive in a dynamic environment, contributing to the efficiency of various caisse sectors. The organization offers competitive benefits, including a defined benefit pension plan and flexible vacation, making this an exciting opportunity for those looking to grow in a supportive and inclusive workplace.

Benefits

Competitive salary

Annual bonus

Four weeks of flexible vacation

Defined benefit pension plan

Group insurance

Health and wellness reimbursement

Telework equipment reimbursement

Qualifications

• Minimum two years of relevant experience in operational activities.
• Knowledge of French and advanced English skills required.

Responsibilities

• Process and reconcile reports and requests across all caisse sectors.
• Input, validate, and save data in the system accurately.
• Manage filing and document storage activities in compliance with regulations.

Skills

Customer Focus

Action-oriented

Situational Adaptability

Nimble Learning

Drive Results

Education

High school diploma

Tools

Data entry systems

Telecommunication tools

Job description

The person must live near one of the caisse's service centers, with the exception of the GTA.

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. Specifically, the responsibilities include:

1. Processing and reconciling reports and requests across all caisse sectors, such as Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments, monitoring authorized transits, overdrawn and inactive accounts, dividends, out-of-balance Trust, guarantee agendas, collection items, and discharges. Follow-up activities with members and customers are performed as needed.
2. Inputting, validating, and saving data in the system.
3. Coordinating with relevant Desjardins components (e.g., Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Processing transaction notices and following up with members and customers according to established procedures.
4. Performing search requests and organizing the information requested.
5. Managing filing and document storage activities, including purging, in compliance with current practices and regulations.
6. Taking transactional, convenience, and informational calls from the AccèsD Contact Centre when required. Proposing customized solutions to ensure member and customer satisfaction.
7. Completing activities promptly and according to quality standards.
8. Maintaining transaction and operation security in line with policies and standards.

What we offer*

• Competitive salary and annual bonus
• Four weeks of flexible vacation from the first year
• Defined benefit pension plan for stable retirement income
• Group insurance, including telemedicine
• Reimbursement for health and wellness expenses and telework equipment

*Benefits are subject to eligibility criteria.

What you bring to the table

• High school diploma in a relevant field
• At least two years of relevant experience
• Other combinations of qualifications and experience may be considered
• Knowledge of French is required
• Advanced English skills are necessary for work tools and interactions with English-speaking partners, members, or clients

Action-oriented, Customer Focus, Differences, Drive Results, Nimble Learning, Situational Adaptability

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming, respecting, and valuing individuals for who they are, learning from differences, embracing uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. Our teams should reflect the diversity of the members, clients, and communities we serve.

If accommodations are needed to make the recruitment process or the job application more accessible, please let us know. We can provide support at any stage of the process.

Job Family

Administration (FG)

Unposting Date

2025-05-06