Operations Support - 3rd shift

Lineage; Milton; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, life and disability保险

RRSP matching

Paid time off

Job summary

Lineage is seeking a customer service-focused professional to join our shipping/receiving office in a fast-paced environment. You will greet drivers, review paperwork for inbound/outbound shipments, and liaise with operations to ensure accurate scheduling and exceptional service.

You will coordinate with warehousing, handle regulatory paperwork, and support customer service with appointments. Strong bilingual communication and MS Office skills are essential.

Qualifications

• 0-2+ years in customer service in logistics/warehouse
• Bachelor’s or diploma in relevant field is an asset
• Bilingual English/French required
• Post-secondary in Business, Warehousing, Transportation, Operations Management, or related field an asset
• Customer focus with high priority on external/internal customers
• Strong phone and email service skills
• Identify customer needs and respond promptly
• Anticipate delays and communicate status to customers
• Prioritize workflow in fast-paced environment
• Detail-oriented with high accuracy
• Team player
• Proficient in Word, Excel, Outlook

Responsibilities

• Greets drivers at the facility and ensures exceptional service, handling signing in/out and paperwork
• Coordinates with Warehousing Solutions to prepare paperwork and update system (TMW) with arrival info
• Coordinates loading bay assignments to optimize warehouse efficiency
• Liaises with Customer Service regarding requests or delays and coordinates same-day shipments
• Audits bills for accuracy
• Provides support during regulatory inspections and coordinates with CFIA inspector
• Coordinates with Inventory Control for recalls and other requests
• May assist in item setup in the system and validate charges
• Adheres to Code of Business Conduct and company policies

Skills

Customer service

Bilingual English/French

Phone & email support

Communication

Detail-oriented

Team player

Education

University degree or college diploma in related field

Post-secondary education in Business/Logistics/Operations

Tools

TMW

Microsoft Office

Job description

Sunday through Thursday

11pm - 7am

The OS plays a lead role in the shipping/receiving office at the facility, greeting customers (drivers) upon their arrival, reviewing and verifying paperwork pertaining to inbound and outbound shipments, and liaising with operations to ensure effective communication and exceptional service. This individual also liaises with the regional customer service team on the scheduling of driver/carrier appointments.

KEY RESPONSIBILITIES

• Participates actively in promoting a culture where Health & Safety is the #1 priority.
• Greets customers (drivers) upon arrival at the facility, working closely with them to ensure they receive an exceptional customer service experience at the facility. This includes signing in/out, collecting and reviewing paperwork for completion and accuracy, checking temperature requirements, collecting/preparing regulatory documentation and confirming ETAs for late appointments.
• Works with Warehousing Solutions team to meet customer requirements in a timely manner. Prepares appropriate paperwork, communicates temperature requirements, updates in software system (TMW) regarding the arrival of drivers and verifies for accuracy, creates labels, and verifies and checks all paperwork to ensure accuracy and completion.
• Coordinates the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team to prevent outbound/inbound delays.
• Liaises with Customer Service Representative regarding customer requests or inquiries (i.e. shipment delays, same day shipments). Co-ordinates special, same-day shipping requests.
• Audit bills for accuracy
• Provides support/assistance during regulatory inspections. Coordinates with CFIA inspector as required.
• Works with Inventory Control to coordinate customer recall activities and other customer requests.
• May be involved in the setup of items in system under the direction of the supervisor or manager. Validates automatic charges in system.
• Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.

KEY REQUIREMENTS

• 0-2+ years of experience in a customer service role in logistics, transportation or warehouse environment.
• University degree, College diploma,training or post-secondary courses in Customer Service an asset.
• Bililuangism mandatory (English/French)
• Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
• Personally demonstrates that external and internal customers are a high priority.
• Skilled at providing exceptional service over the phone and email.
• Identifies customer needs and expectations, and responds to them in a timely and effective manner.
• Anticipates and prevents delays or other challenges that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
• Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
• Detail-oriented with a high level of accuracy.
• Works effectively as part of a team.
• Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.

Pay Range:$30.85 - $30.85

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

This posting is for an available vacancy.