Operations Supervisor - Distribution

Matrix Logistics Services Limited; City of Moncton; On-site; CAD 62,000 - 75,000; Full time

Job summary

DHL Supply Chain North America is seeking an Operations Supervisor to ensure efficient warehouse operations across our network. You will guide frontline staff, uphold safety standards, and drive performance through KPI monitoring and regular reporting.

This role emphasizes leadership, continuous improvement, and cross-functional collaboration to maintain DHL’s reputation as a global contract logistics leader.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1+ years operations lead/supervisor/management experience.
• 1+ years logistics industry experience preferred.

Responsibilities

• Lead, motivate, and develop frontline associates, fostering inclusion and strong team culture.
• Uphold health and safety regulations and promote a safety-first environment.
• Monitor KPIs and operational metrics, provide regular reports and improvement recommendations.
• Foster open communication and collaboration between leadership and frontline teams.

Skills

Team leadership

Staff management

Workload planning

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

The Operations Supervisor role has a national salary range of $62,000 - $75,000 with bonus potential.

This posting is for an existing vacancy.

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education And Experience

• Bachelor’s degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

What Makes This Opportunity Stand Out

• Clear pathways for career progression into senior leadership roles
• Opportunities to develop leadership, coaching, and operational excellence skills
• Exposure to cross-functional initiatives and continuous improvement projects
• A supportive environment that invests in talent development and internal mobility

Key Responsibilities Include (but Are Not Limited To)

• Championing a strong health & safety culture across all operations
• Leading, coaching, and developing a team to achieve performance and service targets
• Managing labor planning, workflow, and process execution for optimal efficiency
• Ensuring compliance within a GMP-regulated environment
• Driving a culture of continuous improvement and engagement