Operations Supervisor, Air & Ocean

Rhenus Logistics; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

Rhenus Logistics, a leader in global logistics solutions, is seeking an Operations Supervisor for its Air & Ocean division in Montreal. This pivotal role involves overseeing shipment processing operations, enhancing efficiency, and ensuring customer satisfaction. Ideal candidates will exhibit strong leadership, extensive logistics experience, and proficiency in managing complex freight operations.

Benefits

Continuous Training

Great Team

Flat Hierarchies

Room for Innovation

Quick Decision Processes

Qualifications

• Minimum 3 years operations experience in air and ocean freight forwarding.
• Demonstrated expertise in logistics processes and international shipping regulations.
• Advanced proficiency in Excel for tracking and analysis.

Responsibilities

• Supervise air and ocean shipment processing from booking through delivery.
• Negotiate rates with carriers and prepare rate proposals for clients.
• Ensure compliance with international trade regulations.

Skills

Team leadership

Customer service

Problem-solving

Logistics systems implementation

Bilingual French

Tools

MS Office Suite

Freight forwarding software systems

Job description

3 weeks ago Be among the first 25 applicants

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services : We always keep our pulse on the times and are at our customers' side.

What you will be doing

Reporting to the Branch Manager, the Operations Supervisor, Air & Ocean oversees daily shipment processing operations while monitoring department efficiency and implementing strategic methods to enhance processes, including customer service excellence and data analysis procedures. This role ensures seamless execution of air and ocean freight operations from initial booking through final delivery, while driving continuous improvement initiatives that optimize both operational performance and customer satisfaction.

You will be contributing to that vision by…

• Supervise operations staff in executing air and ocean shipment processing from booking through delivery, including documentation preparation, cargo tracking, and schedule coordination
• Oversee comprehensive billing processes for shipments, ensuring accurate cost allocation, timely invoicing, and monthly profitability analysis
• Negotiate competitive rates with airlines, ocean carriers, and logistics partners while maintaining current pricing matrices across key trade lanes
• Prepare and submit detailed rate proposals to clients incorporating all service components
• Ensure all shipments comply with international trade regulations and maintain accurate shipping documentation including air waybills and bills of lading
• Establish departmental standards, provide staff training on freight procedures, and supervise special improvement projects
• Support business development through competitive pricing analysis and identification of new opportunities within air and ocean freight markets
• Serve as primary escalation contact for shipment issues while collaborating with other Rhenus divisions to leverage combined service capabilities
• Execute month-end activities including freight cost accruals, ensure timely invoice approvals, and verify accuracy of operational reports
• Provide after-hours support for time-sensitive shipments and maintain compliance with industry regulatory changes

What skills & experience you will bring to us

• Minimum 3 years proven operations experience in air and ocean freight forwarding or international logistics
• Proven team leadership capabilities with experience managing freight forwarding operations staff
• Demonstrated expertise in workforce planning, logistics systems implementation, and operational scheduling within freight forwarding environments
• Strong understanding of air and ocean freight processes, documentation requirements, and international shipping regulations
• Advanced proficiency in MS Office Suite with expert-level Excel skills for shipment tracking, cost analysis, and operational reporting
• Experience with freight forwarding software systems and inventory management protocols
• Strong employee training and development skills, particularly in air and ocean freight procedures and compliance requirements
• Exceptional critical thinking and problem-solving abilities for complex logistics challenges
• Strong customer service focus with experience managing client relationships in freight forwarding
• Bilingual French capacity considered a strong asset

What You can expect

• Continuous Training : Sharpen your skills and advance your expertise with our professional development programs.
• Great Team : It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies : Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation : Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events : From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes : Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Management, and Supply Chain

Airlines and Aviation, Freight and Package Transportation, and Maritime Transportation

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