Operations Supervisor

Brink´s; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Brink's is seeking an Operations Supervisor for its Toronto facility, focused on productivity and customer service within the Outside Operations division. This role involves managing employees, improving processes, and ensuring compliance with operational standards. Ideal candidates will possess a license for possession and acquisition, alongside extensive experience in armored operations.

Qualifications

• Prior experience in ATM, Armoured, and Vault Operations.
• Ability to effectively manage, direct, and train staff.
• Excellent organizational and communication skills.

Responsibilities

• Manage the overall operation of Outside Operations departments.
• Address grievances and recommend disciplinary actions.
• Investigate vehicle accidents and report findings.

Skills

Leadership

Communication

Organizational Skills

Education

Possession and Acquisition License

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Roadnet Routing

Parcel scanning applications

Job description

We currently have an immediate opportunity for an Operations Supervisor (Outside Operations) based out of our Toronto, Ontario facility. Reporting directly to the Senior Manager, Outside Operations, the Operations Supervisor will be responsible for the overall operation of the Outside Operations departments at the Toronto branch and will focus on productivity, Customer Service, SLA’S, Systems Analytics, and Process Improvement.

As a member of the Outside Operations Division, you will :

• Utilize multiple systems to manage, direct and lead employees and routes
• Ensure grievances are addressed, make recommendations for disciplinary actions, and administer applicable Collective Bargaining Agreements
• Investigate workplace vehicle accidents and personal injuries and provide a report of investigation findings to appropriate internal and external authorities while also making recommendations for preventative corrective actions
• Ensure procedures and processes are performed in accordance with the CSR and Regional Requirements
• Provide direction and allocation of resources

Qualifications

• A valid Possession and Acquisition License for both Restricted and non-Restricted, or the ability to obtain one
• Prior experience in ATM, Armoured, and Vault Operations
• Proficiency in the use of PC applications including, but not limited to Microsoft Word, Excel, and PowerPoint, Roadnet Routing, Parcel scanning applications, are essential to be successful in this role
• Ability to effectively manage, direct, and train staff as needed
• Ability to set targets, establish priorities and meet goals both individually and as a member of a team
• Excellent organizational and communication skills
• Ability to maintain composure under pressure