Operations Supervisor

Access Corp; Toronto; On-site; CAD 68,000 - 70,000; Full time

Job summary

A leading records and information management company seeks an Access Operations Supervisor in Toronto. This role involves managing a team, overseeing operations, and ensuring customer satisfaction. Ideal candidates will have strong leadership skills and a background in management, contributing to an efficient and compliant workplace.

Benefits

Company paid benefit program for employees and family members

Company retirement plan (RRSP with company match)

Paid vacation and holidays

Paid sick days

Qualifications

• 2 to 5 years of work experience in a warehouse environment.
• Strong knowledge of Ontario Occupational Health and Safety Act and Regulations.

Responsibilities

• Evaluate, plan and supervise operations to meet outcomes.
• Manage team performance utilizing KPIs.
• Drive implementation of Training, Compliance, Health and Safety policies.

Skills

Leadership

Communication

Customer Service

Time Management

Interpersonal Skills

Education

College diploma or university degree in management, administration or logistics

Tools

MS Office

Job description

We Are Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/ for more details.

We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

The Impact You Could Make

Are you a natural leader with a hands-on approach? Maintaining an inventory and interacting with customers are responsibilities in which you excel? Can you imagine doing so while contributing to the growth of our company? If you answered yes to all these questions, Access has a great opportunity for you!

As our Access Operations Supervisor, you will manage Records Center and Transportation Specialists who maintain, process and transport confidential and secure documents. You will be a key part of our fast-growing company in delivering the very best customer experience to our clients.

Your Daily Responsibilities:

• Evaluate, plan and supervise the operations to accomplish the required outcomes in accordance with customer and business commitments;
• Exert your leadership while respecting the vision and values of the organization;
• Manage your team’s performance utilizing KPI’s, etc.;
• Monitor and analyze all opportunities to cost savings and drive efficiencies;
• Perform administrative functions such as printing delivery receipts, creating reports, maintaining inventory, managing the destruction process, authorizing vehicle rentals and facilitating Perm-Outs;
• Ensure facility, as well as all vehicles, are safe and clean and follow through on any repairs or maintenance as needed;
• Identify, receive and manage customer requirements and concerns, taking ownership and appropriate action ensuring customer requirements are met;
• Drive the implementation and follow-up on all Training, Compliance, Health and Safety policies and initiatives.
• Manage multiple projects in collaboration with the Senior Market Leader.

Education and Qualifications

• A college diploma or university degreein management, administration or logistics an asset.
• 2 to 5 years of work experience in a warehouse environment.

Knowledge, Skills and Abilities:

• Strong knowledge of MS Office applications.
• Excellent leadership qualities with good communication, customer service and interpersonal skills.
• Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
• Ability to lead and drive results with minimum supervision.
• Ability to adhere to and enforce all safety and security procedures.
• Must have the ability to guide and train team members on daily activities.
• Must be able to climb stairs and use tools to maneuver materials.
• Strong knowledge of Ontario Occupational health and Safety Act and Regulations.

What We Offer:

• Company paid benefit program for employees and family members
• Company retirement plan (RRSP with company match)
• Paid vacation and holidays
• Paid sick days
• Annual Salary: $68K – 70K + Annual Bonus (10% of the Annual Salary)

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets